FAQs

Delivery

Free Home Delivery on ALL Trampolines - Ex WA, NT and TAS

Accessories Home Delivery - Ex WA, NT and TAS
$10 per Jumpflex® accessory
$35 Jumpslide accessory


WA and TAS - Discounted Home Delivery on all Trampolines
Discounted price = $59

WA and TAS - Accessories Home Delivery
$19 per Jumpflex® accessory
$39 Jumpslide accessory


NT - Discounted Home Delivery on all Trampolines
Discounted price = $250

NT - Discounted Accessories Home Delivery
$39 per Jumpflex® accessory
$59 Jumpslide accessory


WA Postcodes beginning in 62.. 63.. and 67.. on all Trampolines requires a quote
Due to the high delivery cost, please contact customer support to request a delivery quote.

QLD Postcodes beginning in 48.., 47.. and 44.. on all Trampolines requires a quote
Due to the high delivery cost, please contact customer support to request a delivery quote.


**Home Delivery Excludes: Norfolk Island and P.O Box Addresses.

Final Date for Xmas Orders: 12th December. *Expected pre-Xmas delivery, courier dependent. Delays are possible. Allow longer for rural delivery.

Depending on location, delivery usually takes (approximately) 2-8 working days for the majority of orders.

• 40% = 2-3 working day delivery
• 50% = 4-9 working day delivery
• 10% = 10-11 working day delivery

Please note:
As our product is large and bulky they can take a bit longer to get around than say a courier bag. Please ensure you have given enough leeway for delivery timeframe expectations.

**Home Delivery Excludes: Norfolk Island

Not to worry. Sometimes different parts of your order will get delivered at different times due to different products coming from different warehouses and how FedEx manages larger size deliveries. If in doubt check your tracking link for info about the different items in your order.

RETURNS


Sometimes things just don't work out. We get it. If you are looking to make a return for whatever reason, don’t stress - we’ve made it simple. Read more about the Jumpflex return policy.

Payment Options

Credit Card Payment
Secure online payment by Shopify Pay. This is a quick way to get your order processed and finalised quickly.
Visa, Mastercard, American Express, Apple Pay and Google Pay 

secure payment

POLi Internet Banking
POLi allows consumers to make an online payment for goods and services or pay a bill online using the security and convenience of Internet Banking..

PayPal
If you have a PayPal account you can pay using PayPal. When selecting PayPal as a payment method you will be redirected to PayPal to confirm your payment before your order is accepted.

Afterpay
No fees, no gotchas, no surprises Afterpay make it easier for you to get the things you love.
Learn more

No but we do accept Afterpay, which is pretty much the same thing.
Learn more

Warranty

About our Standard Warranty

The Jumpflex® Trampoline Standard Warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process.
The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Jumpflex Hero Series

Warranty Break down

  • 10 Year Frame Warranty
  • 5 Year Jump Mat and Spring Warranty
  • 1 Year Spring Pad and Safety Net Warranty
  • 1 Year Accessories Warranty

Jumpflex Flex Series (as at Oct 1st 2023)

Warranty Break down

  • 5 Year Frame Warranty
  • 1 Year Jump Mat and Spring Warranty
  • 1 Year Spring Pad and Safety Net Warranty
  • 1 Year Accessories Warranty

Details

Frame warranty covers only the metal frame of the trampoline against any abnormalities, not included weather damage, external damage, damage due to overloading and all other mentions of non-warranty cover. Small surface rust larger no larger 2cm are not covered.

Small holes no larger than 2cm in the Jump Mat are not covered under warranty. Jump Mat warranty does not cover damage due to misuse and/or any wear and tear All other mentions of non-warranty cover also apply.

Spring Pad warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Safety Net warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

The Net Pole warranty does not cover any faults caused by weather damage, misuse, incorrect assembly or normal wear and tear.

We are the only trampoline company who currently offer a Lifetime Warranty on the complete trampoline! Now you really can ‘play for life’ on your Jumpflex trampoline.

For a limited time, our HERO trampolines have the option to upgrade to a lifetime warranty on the frame, jumping mat, springs, spring pad and safety net for $59 when purchasing your HERO trampoline (valued at $300).

The Jumpflex® trampoline warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process.

Read our full terms and conditions.

If you had purchased an Extended Warranty this means you're covered for 6 years of coverage on your Safety Netting and Spring Padding.

What better way to keep your Jumpflex™ Trampoline looking great and, more importantly, safe for all Jumpers! How it works;

Standard Warranty
-10 Year Frame Warranty
-5 Year Jump Mat and Spring Warranty
-3 Year Spring Pad and Safety Net Warranty
-1 Year Accessory Warranty

Extended Warranty
-10 Year Frame Warranty
-5 Year Jump Mat and Spring Warranty
-6 Year Spring Pad and Safety Net Warranty
-1 Year Accessory Warranty

It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

It's easy! Just fill in our Contact Form with your order number, photos and details of what has happened, and one of our customer support legends will get back to you asap.

Assembly

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assemble the trampoline. We also include all the necessary tools to assemble.


Check out our easy-to-follow downloadable guides for our Jumpflex trampolines and trampoline accessories.

When attaching the springs it is much easier to first attach the spring to the jump mat then using the Spring Tool (or you can use another spring as a makeshift Spring Tool) pull the spring towards your body then hook the spring to the steel frame.


Here's an easy to follow assembly video for our PROJAM, a fun trampoline basketball hoop, kids will love shooting some hoops and practicing their big air dunks!

HERO Ladder

If you are looking to have your Jumpflex Trampoline assembled, we recommend reaching out to these guys. Flatpack Assembly Service

FAQS

JUMPFLEX PRODUCTS

Assembly is straightforward; we have a detailed instructions manual and a video explaining step by step how to set up the trampoline and accessories.

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assembly the trampoline. We also include all the necessary tools to assemble.

We also have a great setup video for you to watch. Also, see our installation page on our website for more info.

You can but we don't recommend it. It creates more impact and jarring on the trampoline frame and is not quite as forgiving as grass if someone happens to slip off the side of the trampoline (while outside the safety net of course!)

Yep, technically you can. It just involves some serious hole digging. Our trampolines are designed to sit on top of the ground so save yourself the hassle.

Depending on model, each box weighs between 34-38kgs or 70.5lbs - 83.8lbs. Best lifted by two people unless you're super buff.

While not essential, an anchor of some sort is a great idea if you live in area that gets super-windy. Trampolines make excellent wind sails! Luckily, we sell trampoline Anchor Kits.

We know safety is super-important to parents and have built safety into every element of our trampolines. It all starts with high-tensile galvanised steel frame and springs. From there we wrap bouncers in a cocoon of protection with curved and padded safety poles, a thick spring pad and a soft yet incredibly strong safety net. Our trampolines are so safe that they've even got the tick of approval from Consumer NZ.

All the design and engineering is done in little old New Zealand (that's where we're from). The trampolines are manufactured in China in our purpose built factory.

You can order replacement parts for your Jumpflex trampoline any time. Use the following links:

For FLEX Trampolines
Click on the following links to find available parts for the different model sizes.
12FT FLEX120
14FT FLEX140
15FT FLEX150

For HERO Trampolines
Click on the following links to find available parts for the different model sizes.
12FT HERO120
14FT HERO140
15FT HERO150

For a full list of parts, see the list below.

Yup, so long as it's no more than 5 degrees. Anything steeper than that and the bouncer will spend all their time jammed up against the safety net not having a lot of fun. If you've got some crazy sloped land, never fear, you can always block the downhill legs up on something secure, or dig the uphill legs into the ground.

For ultimate safety, one at a time. But we know in the real world kids find it way more fun to bounce with friends. Most of our trampolines are rated to 250kgs. Just take care and you'll be fine.

Our guess is as good as yours. Na, just kidding. All known back in stock dates can be found on the product pages of the website. If there's no date and you're super-keen, you can use the "notify me" button to sign up for an email notification when the thing comes back onto the shelves.

Why yes, yes it will. To a certain extent. It's not a full weather cover though; more of a...uh..sun shade.

Our SmartShade™ is designed for any age, so long as they don't want to bounce very high :-) Really, it's best for kids 6-10 years old, as unless they're genetic freaks they won't be tall enough to hit their heads on the shade will jumping.

Good question! The weight limit is 145lbs and recommended for kids aged 1 - 7

Not intentionally. We design these things to work best with our trampolines. We don't recommend trying to make it work as you might just end up heartbroken.

Nope sorry. But we do have a pretty sweet website.

We have a whole bunch of happy customers showing off their tramps on social on our Facebook or Instagram You can search using our hashtags #jumpflex #jumpflextrampolines #playforlife

That is a great question! We're the original kiwi trampoline brand that has been around over a decade! Check out this handy blog with 10 reasons why you should buy a Jumpflex® trampoline and join the family!

In short, all our trampolines are great for kids of all ages and it really comes down to how much space you have in your section.

Below are some measurements that should help you

10FT Trampoline


12FT Trampoline


14FT Trampoline


15FT Trampoline


The HERO is our new 2024 model. It has already won a number of design awards; featuring a dual ring frame, huge bounce and fast assembly. It is our flagship! The FLEX trampoline comes in smaller sizes, with our original design. It delivers a great bounce, with a smaller weight limit.

Check out the FLEX model here
Check out the HERO model here

Care and Maintenance

Absolutely! This is easiest with multiple people spread evenly around the trampoline, lifting it by the frame. Our 10FT models can be dragged by one person.

It's up to you. We've seen kids having a lot of fun on trampolines in the snow. Check out this handy blog for more info.

No. All the metal components of your trampoline are treated with a multi-stage galvanizing process to prevent rust. If you live by the sea, an occasional spray with a rust protectant will help combat the extra-corrosive environment.

We recommended using Wet & Forget original for treating mould. Or you can use warm soapy water and a soft bristle brush.

It's easy! all you need is a bucket, sponge, soap, towel and a hose! Check out our simple blog which tells you How To Clean Your Trampoline.

AFTER SALES SUPPORT

Our friendly New Zealand based Customer Support team are here for a chat from Monday - Friday from 6am - 2pm.

Oh no! Fill in our contact form with your order details and one of the team will come back to you to see how we can help.

We don't allow cancellations as why would anyone not want one of our incredible products? Jokes aside, if you need to change your order in any shape or form, just fill in our contact form with your details and we'll get it sorted for you. Do it quick though as we pride ourselves on our lightening fast dispatch.

Drop us an email hello@jumpflex.com.au, use our live chat service or call us 1800 586 735.

Email Support

Can't find the answer to your question? Feel free to contact us, we are always ready to assist you with any questions you may have in mind.

Contact us