FAQs & Help Centre

Support hours by region

Our Jumpflex® Customer Support team operates across multiple regions to assist customers around the world.

United States & Canada

Enquiries are supported by our New Zealand team during NZ support hours:

1:00pm – 9:00pm (PDT)

New Zealand

7:00am – 4:00pm (NZT)

Australia

7:00am – 3:00pm (AEST)

United Kingdom

9:00am – 10:00pm (UK time)

Germany

10:00am – 8:00pm (CET)

Contacting us outside support hours

If you contact Jumpflex® outside these hours, you can leave us a message and our team will respond as soon as possible on the next business day.

We aim to reply to all enquiries as quickly as we can.

Contact Jumpflex® support by phone, email, or live chat

You can reach the Jumpflex® Customer Support team using the details below.We aim to respond to emails within 1–2 business days.

United States

Phone: +1 866 305 7238

Email: hello@jumpflex.com

Live Chat: Available on our website

Canada

Phone: +1 866 305 7238

Email: hello@jumpflex.ca

Live Chat: Available on our website

United Kingdom

Phone: +44 808 196 1138

Email: hello@jumpflex.co.uk

Live Chat: Available on our website

Germany

Phone: 0800 0006458

Email: hallo@jumpflex.de

Live Chat: Available on our website

Australia

Phone: 1800 586 735

Email: hello@jumpflex.com.au

Live Chat: Available on our website

New Zealand

Phone: 0800 586 735

Email: hello@jumpflex.co.nz

Live Chat: Available on our website

In person: 730 Arthur Porter Drive, Burbush (7:00am – 4:00pm)

Tips for faster support

For the fastest help, please include:

• Your order number
• Photos (if reporting damage or missing parts)
• A short description of the issue

This helps our team resolve your enquiry as quickly as possible.

Safety-Focused Design

Safety is a key priority in the design of every Jumpflex® trampoline. Features such as 360-degree enclosure nets, padded edges, and curved, flexible safety poles help reduce the risk of falls or contact with the frame while jumping.

These thoughtful design elements help create a more secure jumping environment, so families can enjoy trampolining with greater confidence.

Built to Last

Jumpflex® trampolines are engineered using high-tensile galvanised steel frames, durable springs, and UV-resistant materials designed to withstand outdoor conditions and regular family use.

Quality construction and durable materials help ensure your trampoline maintains strong performance and reliability over time.

Bigger, Smoother Bounce

One of the things many customers notice about a Jumpflex® trampoline is the quality of the bounce.

Carefully engineered spring systems and frame geometry deliver a smooth, powerful, and controlled bounce, making trampolines enjoyable for kids, teens, and adults alike.

Strong Frames and High Weight Ratings

Jumpflex® trampolines are designed with high weight capacities, supporting energetic family use.

Different ranges are engineered to suit different needs:

• FLEX™ Series – Ideal for younger families and lighter jumpers
• HERO™ Series – Reinforced frame system designed for teens and adults
• MEGA™ Series – Maximum performance and strength for high-energy jumping

These stronger designs help deliver stable performance and long-lasting durability.

Industry-Leading Warranties

Jumpflex® trampolines are backed by industry-leading warranties, giving families added confidence in their purchase.

Customers also have the option to upgrade to a Lifetime Warranty, providing long-term protection and peace of mind for years of trampoline use.

Award-Winning Design

Jumpflex® trampolines have received multiple international design and product awards, recognising both innovation and product quality.

Awards include:

• iF Design Award
• Good Design Award
• Best Design Award
• ProductReview.com.au Award
• National Parenting Product Award

These awards highlight Jumpflex®’s commitment to thoughtful design, safety, and performance.

Designed for Real Family Use

Jumpflex® trampolines are built with active families in mind, offering a range of sizes and models suited to different backyards and jumping styles.

Whether you're looking for a trampoline for:

• Younger children
• Teenagers and adults
• High-energy jumping
• Fitness and outdoor play

There’s a Jumpflex® model designed to suit your needs.

Ongoing Support and Spare Parts

Jumpflex® is committed to supporting customers long after purchase.

We offer:

• Replacement spare parts
• Upgrade options
• Customer support when needed

This helps ensure your trampoline can be maintained and enjoyed for many years.

Built for Active Families

Jumpflex® is built around a simple mission: helping families stay happy, healthy, and active through outdoor play.

With award-winning design, durable construction, strong warranties, and safety-focused engineering, Jumpflex® trampolines are designed to deliver long-lasting fun for the whole family.

Award-winning trampoline design

Jumpflex® trampolines have received multiple international awards for design, quality, and customer satisfaction, including:

• iF Design Award – global recognition for product design innovation
• Good Design Award (Australia) – excellence in product design
• Best Design Awards – Silver Pin for product design
• ProductReview.com.au Award – Best Trampolines Brand
• NAPPA Award (National Parenting Product Awards, USA) – Outdoor Fun / Best Toys & Games

These awards recognise our focus on creating trampolines that are safe, durable, easy to assemble, and fun for families.

A global leader in trampoline design innovation

Jumpflex® is known for pushing trampoline design forward with features focused on:

• Safer enclosure systems
• Stronger frame construction
• Easier assembly
• Better bounce performance
• Accessories designed to work perfectly together
• World's first weld-free bolt-free trampoline

Our trampolines are engineered to perform in real backyards, not just in testing labs.

One of the easiest trampolines to assemble

Jumpflex® trampolines are designed to be one of the easiest trampolines to assemble on the market — if not the easiest.

• Clear instructions included
• Step-by-step assembly videos
• All tools included
• No excessively heavy parts

Industry-leading warranty and product support

Jumpflex® offers industry-leading warranties, with the option to upgrade to a lifetime warranty on selected models.

We stand behind our products and provide long-term parts support to keep your trampoline working for years.

Award-winning customer support and aftercare

Our team is known for providing award-winning customer service and after-sales support, helping customers with:

• Assembly questions
• Replacement parts
• Warranty claims
• Model advice

We believe support should last as long as the trampoline does.

Loved by families around the world

Jumpflex® trampolines are used by families across:

• United States
• Canada
• United Kingdom
• Germany
• Australia
• New Zealand

Thousands of reviews highlight the same things — strong build quality, great bounce, easy setup, and accessories kids love.

Built to get kids off screens and families outside

At Jumpflex®, our mission is simple:

Get kids off screens. Get families outside. Create connection through play.

We design trampolines to help families spend more time outdoors, stay active, and enjoy time together.

Jumpflex® trampolines come in three main ranges — FLEX™, HERO™, and MEGA™. Each range is designed for different families, jumping styles, and performance needs.

The key differences include frame strength, weight capacity, bounce performance, jumping space, and overall durability.

FLEX™ Series — Good Bounce

The FLEX™ series is the entry-level Jumpflex® range and offers a good, reliable bounce for everyday backyard fun.

Best for: younger families and lighter jumpers.

Key features:

• Bounce Quality: Good
• Max Individual Jumper Weight: 100 kg
• Total Weight Rating: 150 kg
• Curved safety poles for increased jumping space
• Strong safety enclosure system
• Great value option for family backyards

This range is ideal if you're looking for a safe, high-quality trampoline for younger children and casual jumping.

HERO™ Series — Better Bounce

The HERO™ series is the premium family trampoline, offering a better bounce thanks to a stronger frame and additional springs compared with the FLEX range.

Best for: The whole family! Kids, teens, adults, and families who expect more frequent use.

Key features:

• Bounce Quality: Better
• Max Individual Jumper Weight: 160 kg
• Total Weight Rating: 250 kg
• Reinforced dual-ring frame system for extra stability
• More springs for a stronger and smoother bounce
• Designed for more energetic family use

The HERO range is built to deliver enhanced durability and stronger jumping performance for active households.

MEGA™ Series — Best Bounce & Largest Play Area

The MEGA™ series is the strongest and highest-performance trampoline in the Jumpflex lineup, delivering the best bounce and the largest play area.

Best for: large families, kids, teens, adults, high-energy jumpers, and frequent use.

Key features:

• Bounce Quality: Best
• Max Individual Jumper Weight: 225 kg
• Total Weight Rating: 450 kg
• Extremely strong frame construction
• Built to handle high-impact jumping and frequent use
• Largest backyard trampoline sizes available

The MEGA range also offers some of the biggest backyard trampoline sizes available, ranging from 14ft to 19ft, providing an extra-large jumping surface and play area.

The larger jumping space makes it ideal for:

• Families with multiple kids
• High-energy jumping
• Teens and adults
• Active play and movement routines

Which One Should You Choose?

• Choose FLEX™ if you want a great-value trampoline for kids.
• Choose HERO™ if you want a stronger trampoline for the whole family.
• Choose MEGA™ if you want the best bounce, strongest construction, and the largest jumping area available.

If you’re unsure which trampoline is right for your backyard or family, the Jumpflex® team is always happy to help guide you.

Read reviews on our website

You can read customer reviews directly on the Jumpflex® website, including on our dedicated reviews page

Many product pages also include ratings, written feedback, photos, and videos from customers.

Our reviews are powered by Yotpo, which helps collect verified customer feedback so you can see real experiences from people who have purchased our trampolines.

Google reviews

You can also read customer feedback on Google Reviews, where customers share their experiences with Jumpflex® products, delivery, and customer support.

Google reviews are a helpful way to see independent opinions from customers in your region.

Independent review websites

Jumpflex® trampolines also have thousands of reviews on independent platforms, including:

• ProductReview.com.au
• Trustpilot

These sites provide additional feedback about product quality, assembly, durability, and after-sales support.

Amazon reviews

Jumpflex® trampolines are also reviewed on Amazon, where customers share feedback about product quality, delivery experience, and ease of assembly.

Social media and videos

Many customers share photos and videos of their trampolines online, including on:

• Facebook
• Instagram
• YouTube

This is a great place to see real backyard setups, different trampoline sizes, and accessories in use.

View photos on our product pages

You can find plenty of photos of Jumpflex® trampolines on the product pages on our website, where each model includes multiple images showing different angles and real backyard setups.

This is a great way to see how different sizes, models, and accessories look once installed.

Follow Jumpflex® on social media

We regularly share customer photos, videos, and setup inspiration on our social channels:

• Facebook
• Instagram
• YouTube

These pages are a great place to see real customer setups, new accessories, and trampoline ideas.

Check customer photos in reviews

Many customers upload photos in the reviews section on product pages, which can help you see how different Jumpflex® trampolines look in real homes before you choose.

Need help choosing?

If you’re deciding between trampoline sizes, models, or accessories, Jumpflex® support can help recommend the best option for your space and age group.

No showroom at this time

Currently, Jumpflex® does not have a showroom available.

Need help choosing a trampoline?

If you need help deciding which trampoline is right for you, our team can help with:

• Model comparisons
• Size recommendations
• Accessory advice
• Assembly questions

You can contact Jumpflex® customer support and we’ll be happy to help you choose the best option for your space.

If you need replacement parts but aren’t sure which Jumpflex® trampoline model you own, we can help you identify it quickly.

How to identify your model

Please email hello@jumpflex.com.au and include:

• The number of springs
• The number of net poles
• Your order number (if available)
• A clear photo of the full trampoline set up

In most cases, the spring count and net pole count allow us to confirm the size and model right away.

Important to know

Please confirm that your trampoline is a Jumpflex® model. Our replacement parts are specifically designed to fit Jumpflex® trampolines and are not compatible with other brands.

Once we have the details above, our team will identify your model and guide you through the correct replacement parts and next steps.

In short, no — the Jumpflex® FLEX™ CLASSIC and the newer Jumpflex® FLEX™ range are not the same.

The FLEX™ CLASSIC was originally introduced when Jumpflex® offered a single core trampoline range. Since expanding our lineup to include FLEX™, HERO™, and MEGA™, each series has been purpose-built to suit different families, spaces, and budgets.

What’s the difference between FLEX™ CLASSIC and the new FLEX™?

While both are high-quality Jumpflex® trampolines, there are some key differences:

FLEX™ CLASSIC

• Built to a higher original specification (closer in strength and performance to today’s HERO™ range)
• Longer warranty coverage on certain components
• Designed as a premium, all-round family trampoline at the time

New FLEX™ Range

• Our more budget-friendly option
• Designed for lighter family use
• Streamlined features while maintaining Jumpflex® safety standards
• Lower individual weight rating compared to HERO™

Which model is most comparable to FLEX™ CLASSIC?

If you currently own — or previously owned — a FLEX™ CLASSIC and are looking for a replacement, the Jumpflex® HERO™ range is now the closest equivalent in terms of:

• Frame strength
• Weight rating
• Overall durability
• Performance level

The HERO™ range was designed to carry forward the stronger build specifications that FLEX™ CLASSIC customers were familiar with.

If you're unsure which current model best matches your previous trampoline, feel free to reach out with your model details or photos — our team will help you choose the most comparable option for your family.

Delivery times for your Jumpflex® trampoline order depend on your location and the courier network servicing your area.

Estimated Delivery Time for Jumpflex® Orders

Most Jumpflex® trampoline deliveries within Australia arrive within:

• 1–5 business days for major cities and urban areas
• 3–7 business days for regional or rural locations

Orders are dispatched from our warehouse as quickly as possible so your Jumpflex® trampoline can arrive ready for assembly and bouncing.

Why Jumpflex® Trampolines May Arrive in Multiple Deliveries

Because Jumpflex® trampolines are large items, they are typically shipped in multiple boxes. Couriers sometimes deliver these boxes separately, meaning they may arrive on different days even though they were shipped together.

If part of your order arrives first, the remaining boxes are usually still in transit and arriving shortly after.

Track Your Jumpflex® Trampoline Delivery

Once your Jumpflex® order ships, you will receive a tracking link via email so you can follow your delivery progress and see estimated arrival times for each box.

Need Help With Your Jumpflex® Delivery?

If your Jumpflex® trampoline delivery is taking longer than expected, our team is happy to help.

Simply email hello@jumpflex.com.au with your order number, and we’ll check the delivery status with the courier.

We’ll make sure you have everything you need so you can start building your Jumpflex® trampoline and enjoying the bounce as soon as possible.

Free home delivery on all Jumpflex® trampolines

Jumpflex® offers free home delivery on all trampolines across most of Australia.

Because trampolines are large, heavy, and shipped in multiple boxes, the actual freight cost to deliver a trampoline is often between $150 and $200 per order.

Jumpflex® subsidises this cost so customers can receive free shipping on trampoline orders, with the exception of some remote areas listed below.

Discounted delivery for WA and TAS

Home delivery for trampolines costs $59 for orders shipped to:

• Western Australia (WA)
• Tasmania (TAS)

These locations have higher freight costs, but Jumpflex® still subsidises delivery to keep shipping as affordable as possible.

Remote area delivery pricing

For remote regions, a discounted delivery rate of $450 per trampoline applies due to significantly higher carrier charges.

This includes:

• Northern Territory (NT)
• WA postcodes beginning with 62, 63, 64, 67
• QLD postcodes beginning with 48, 47, 44

Large-item freight to these areas is substantially more expensive, but Jumpflex® continues to subsidise part of the cost to provide a reduced delivery price.

Delivery exclusions

Home delivery is not available to:

• Norfolk Island
• P.O. Box addresses

These locations are excluded due to courier size and freight restrictions.

If you need delivery to a remote or hard-to-access address, we recommend contacting Jumpflex® customer support before ordering to confirm the best delivery option.

Free accessory shipping when ordered with a trampoline

Jumpflex® accessories ship free when purchased together with any trampoline.

Accessories ordered with a trampoline are usually shipped in the same order, depending on box size and courier requirements.

Accessory shipping cost without a trampoline (nationwide)

When accessories are purchased on their own, the following home delivery rates apply across most of Australia:

• $15 per accessory (excluding JUMPSLIDE™)
• $35 for the JUMPSLIDE™ slide accessory

The JUMPSLIDE™ has a higher delivery cost because it is larger and requires oversized shipping.

Shipping cost for WA and TAS

For orders shipped to Western Australia (WA) and Tasmania (TAS):

• $19 per accessory (excluding JUMPSLIDE™)
• $39 for the JUMPSLIDE™ slide accessory

Higher freight charges apply to these states, but Jumpflex® subsidises part of the cost to keep delivery affordable.

Shipping cost for NT

For orders shipped to the Northern Territory (NT):

• $39 per accessory (excluding JUMPSLIDE™)
• $59 for the JUMPSLIDE™ slide accessory

Due to the higher cost of freight to remote areas, delivery fees are higher, but still partially subsidised by Jumpflex®.

Delivery information

Accessory shipping rates apply when accessories are purchased without a trampoline.

Delivery costs will always be shown at checkout before you complete your purchase so you can confirm the final price.

Pickup is not available from our warehouses

No, trampoline pickup is not available from Jumpflex® warehouses.

All Jumpflex® trampolines are shipped directly from our distribution warehouses using courier and freight services due to the large size, weight, and multi-box packaging of each trampoline.

Why warehouse pickup is not offered

Jumpflex® warehouses are set up for shipping and logistics only, and are not open to the public for order collection.

To keep orders accurate, safe, and fast to dispatch, all trampoline purchases are processed through our delivery network rather than customer pickup.

If part of your Jumpflex® trampoline order hasn’t arrived yet, don’t worry — this is usually normal.

Why Jumpflex® Trampolines Arrive in Multiple Boxes

Most Jumpflex® trampolines are shipped in multiple boxes due to their size and weight. Couriers often split large shipments across different trucks or delivery runs, which means the boxes may arrive on separate days.

Step 1: Check Your Tracking Information

Start by checking the tracking link in your shipping confirmation email.

Each box in your Jumpflex® trampoline delivery is scanned individually by the courier. Your tracking page should show whether:

• All boxes have been delivered
• Some boxes are still in transit
• Another delivery is scheduled for a later time or day

In many cases, the remaining box is simply arriving shortly after the first delivery.

Step 2: Contact Us if a Box Is Missing

If your tracking shows all boxes as delivered but one is missing, please contact us so we can investigate with the courier.

Email hello@jumpflex.com.au and include:

• Your Jumpflex® order number
• Which box is missing
• A photo of the boxes you have already received

Our support team will follow up with the courier and work to resolve the issue as quickly as possible.

We’ll Help You Get Bouncing

We know delivery day is exciting — especially when everyone is ready to start building their new Jumpflex® trampoline. If something isn’t right, we’ll make sure you’re taken care of so you can get back to the fun part: assembling, bouncing, and enjoying your trampoline.

If you’re not home when your Jumpflex® trampoline is delivered, the courier will usually still complete the delivery.

Jumpflex® Trampolines Are Shipped With Authority to Leave (ATL)

All Jumpflex® trampoline orders are shipped with ATL (Authority to Leave). This means the courier is authorised to leave your Jumpflex® trampoline boxes at your delivery address if no one is available to receive them.

The driver will place the packages in what they determine to be a safe and secure location, such as:

• Near your front door
• Under a covered area
• Behind a gate or fence
• Another sheltered area on your property

Because Jumpflex® trampolines are shipped in multiple boxes, the courier may leave several packages at the property during delivery.

If the Courier Cannot Leave Your Jumpflex® Delivery Safely

If the courier driver cannot find a safe place to leave your Jumpflex® trampoline delivery, the boxes may be returned to the local courier depot.

In this situation, the courier will typically:

• Leave a calling card at your address, or
• Update your tracking information with instructions for redelivery or collection

Need Help With Your Jumpflex® Delivery?

If you have any concerns about your Jumpflex® trampoline delivery, our team is here to help.

Simply email hello@jumpflex.com.au , and include your order number so we can assist you with tracking, delivery updates, or arranging the next steps.

We’ll make sure everything is sorted so you can get to the fun part — assembling your Jumpflex® trampoline and getting everyone bouncing.

If you can’t see the tracking information for your Jumpflex® trampoline order, there are a few simple things to check first.

Check Your Shipping Confirmation Email

Once your Jumpflex® order has been dispatched, you will receive a shipping confirmation email that includes your tracking link.

If you can’t find it, try:

• Checking your spam or junk folder
• Searching your inbox for “Jumpflex”
• Looking for the email sent after your order was shipped

Tracking May Take Time to Activate

Sometimes the tracking link for your Jumpflex® delivery may take a little time to update.

After the courier collects your Jumpflex® trampoline shipment, it can take several hours (or occasionally up to one business day) for tracking information to appear in the courier system.

If you’ve only just received your dispatch email, your tracking may still be activating.

Contact the Jumpflex® Team

If you still can’t access your Jumpflex® order tracking, our team will be happy to help.

Please email hello@jumpflex.com.au and include:

• Your Jumpflex® order number
• The name used on the order

We’ll check your shipment details and provide the correct tracking information for your Jumpflex® trampoline delivery.

Our goal is to make sure you know exactly when your Jumpflex® trampoline is arriving so you can get ready for assembly and bouncing.

We’re sorry if your Jumpflex® trampoline hasn’t arrived in perfect condition. While we work closely with our trusted delivery partners to ensure every order is handled with care, occasional transit damage can happen — and if it does, we’ll sort it out quickly.

Step 1: Contact us as soon as possible

Please email hello@jumpflex.com.au and include:

• Your order number
• A brief description of the damage
• Clear photos of the damaged item(s)
• Photos of the outer packaging, including any dents, tears, or visible courier damage

The more detail you provide, the faster we can work with our delivery partners to resolve the issue.

Step 2: We’ll coordinate the solution

Once we receive your email, our team will:

• Review the details and images
• Liaise directly with our delivery partners if required
• Arrange the appropriate resolution — whether that’s replacement parts, a full replacement, or another suitable outcome

Our goal is to make this process simple for you. We handle the courier communication so you don’t have to.

Important: Please keep all packaging

Do not dispose of any boxes or damaged components until we’ve completed our assessment. In some cases, our delivery partners may require additional photos or collection of the damaged goods.

Contact Jumpflex® Support as Soon as Possible

If you believe you have received the wrong Jumpflex® product, please contact our support team as soon as possible so we can resolve the issue quickly.

Email us at hello@jumpflex.com.au and include the following details to help us investigate your order.

Information to Include in Your Email

Please provide:

• Your order number
• A short description of the item you received
• Clear photos of all items delivered
• Photos of the outer box and shipping labels

These details help the Jumpflex® team quickly identify the issue and organise the correct replacement.

What Happens Next?

Once we receive your email, our team will:

• Review your order and the photos provided
• Arrange for the correct Jumpflex® product to be sent to you
• Guide you through the return process for the incorrect item if required

Our goal is to resolve the issue as quickly and smoothly as possible.

We're Here to Help

We’re sorry for the inconvenience and appreciate you bringing this to our attention. The Jumpflex® support team will work promptly to make sure you receive the correct product for your order.

Unfortunately, delivery drivers are not able to call customers before delivery.

All Jumpflex® orders are delivered by third-party courier partners, and their standard delivery process does not include contacting customers by phone before arriving at the delivery address.

How to Track Your Jumpflex® Delivery

Once your Jumpflex® order has been dispatched, you will receive a delivery tracking link via your shipping confirmation.

This link allows you to track your order in real time and monitor the progress of your delivery from dispatch through to arrival.

What the Tracking Link Shows

Using your Jumpflex® tracking link, you can:

• View the current delivery status
• Track the driver’s progress in real time
• See the estimated delivery timeframe
• Receive live delivery updates

Where to Find Your Tracking Link

Your Jumpflex® delivery tracking link will be included in your shipping confirmation email or order notification once your order leaves the warehouse.

Simply open the link to follow your order and stay updated on your delivery progress.

Buy a Jumpflex® Trampoline Online

The easiest way to purchase a Jumpflex® trampoline is directly through our website.

Simply browse the trampoline range, select the model you’d like, and add it to your cart. From there, follow the checkout process to enter your delivery details and payment information to complete your order.

Buying online allows you to:

• View the full Jumpflex® trampoline range
• Compare sizes, features, and specifications
• Access current promotions and pricing
• Arrange delivery directly to your home

Order by Phone with Customer Service

If you prefer, you can also purchase your Jumpflex® trampoline by contacting our Customer Service team.

Our team can help you:

• Choose the right trampoline size
• Answer questions about delivery and availability
• Assist with placing your order

Call us: 1800 586 735 Email: hello@jumpflex.com.au

Need Help Choosing the Right Trampoline?

If you're unsure which Jumpflex® trampoline is best for your backyard, our team is always happy to help guide you through the options and find the right fit for your space and family.

Credit & Debit Cards

Jumpflex® accepts major credit and debit cards for secure online payments. Transactions are processed through secure checkout systems, helping ensure your payment information is protected.

Accepted cards include:

• Visa
• Mastercard
• American Express

Digital Wallets

For faster checkout, you can also use digital wallet payment options, including:

• Apple Pay
• Google Pay
• Shop Pay

These options allow you to complete your purchase quickly using stored payment details.

PayPal

If you have a PayPal account, you can select PayPal at checkout and will be redirected to securely complete your payment using your PayPal balance, linked bank account, or saved cards.

Buy Now, Pay Later Options

Customers in Australia may also see the following buy now, pay later options available at checkout:

• Afterpay – Split your purchase into instalments
• Zip – Flexible payment plans that allow you to pay over time

These options allow eligible customers to spread the cost of their Jumpflex® trampoline purchase, subject to provider terms and approval.

Secure Checkout

All Jumpflex® payments are processed through secure payment systems to help protect your personal and payment information during checkout.

Flexible Payment Options Available

Yes — Jumpflex® offers flexible payment options for customers in Australia to help make purchasing a trampoline more manageable.

Depending on eligibility, you may see the following buy now, pay later options available at checkout:

• Afterpay
• Zip

These providers allow you to spread the cost of your Jumpflex® trampoline over time instead of paying the full amount upfront.

Pay in Instalments with Afterpay

Afterpay allows eligible customers to split their purchase into four interest-free payments.

When selecting Afterpay at checkout, you can:

• Log into your Afterpay account
• Review your payment schedule
• Confirm your purchase

Your Jumpflex® order will be processed and shipped as normal once your payment plan is approved.

All installment plans are subject to Afterpay’s terms, conditions, and approval process.

Flexible Payments with Zip

Zip provides additional payment flexibility by allowing eligible customers to spread the cost of their purchase across installments.

When selecting Zip at checkout, you can:

• Sign in or create a Zip account
• Choose your repayment plan
• Complete the purchase approval process

Payment schedules and approvals are managed directly by Zip.

How to See Available Finance Options

Available Jumpflex® payment and finance options will appear during checkout once you enter your delivery details.

This ensures you see the correct finance providers available for customers in Australia before completing your order.

Important Information

All finance and instalment options are provided by third-party payment providers and are subject to their eligibility requirements, terms, and approval.

Flexible payment options available

Yes — Jumpflex® offers buy now, pay later payment options in Australia to make purchasing a trampoline more manageable.

Depending on eligibility, the following providers may be available at checkout:

• Afterpay
• Zip

These options allow you to spread the cost of your Jumpflex® trampoline over time instead of paying the full amount upfront.

Pay in instalments with Afterpay

Afterpay allows eligible customers to split their purchase into four interest-free payments.

When selecting Afterpay at checkout, you can:

• Log into your Afterpay account
• Review your payment schedule
• Confirm your purchase

Your Jumpflex® order will be processed and shipped as normal once your payment plan is approved.

All instalment plans are subject to Afterpay’s terms, conditions, and approval process.

Flexible payments with Zip

Zip provides additional payment flexibility by allowing eligible customers to spread the cost of their purchase across instalments.

When selecting Zip at checkout, you can:

• Sign in or create a Zip account
• Choose your repayment plan
• Complete the purchase approval process

Payment schedules and approvals are managed directly by Zip.

How to see available finance options

Available Jumpflex® payment and finance options will appear during checkout after you enter your delivery details.

This ensures you see the correct finance providers available for customers in Australia before completing your order.

Important information

All finance and instalment options are provided by third-party payment providers and are subject to their eligibility requirements, terms, and approval.

Check Your Inbox and Spam Folder

Your Jumpflex® order confirmation email is sent automatically once your purchase has been completed successfully.

If you haven’t received it, please try the following first:

• Check your junk or spam folder
• Search your inbox for “Jumpflex”
• Confirm the email address entered at checkout was correct

Sometimes confirmation emails may be filtered by email providers or delayed slightly.

Contact Jumpflex® Support

If you still can’t find your confirmation email, please contact our team and we’ll be happy to help.

Email hello@jumpflex.com.au and include the following details:

• Full name used on the order
• Email address entered at checkout
• Approximate date of purchase

We’ll Help Locate Your Order

Our team will confirm your order details and resend your confirmation email.

Rest assured, if your payment was processed successfully, your Jumpflex® order is in our system and we’ll help you track it down quickly.

If your Jumpflex® order has not yet been prepared or dispatched from our warehouse, you can contact our Customer Service team to request a cancellation.

Our warehouse team works quickly to process and ship orders, so if you need to cancel or make changes, we recommend getting in touch as soon as possible.

What if my order has already been dispatched?

If your order has already been prepared or shipped, cancellation may no longer be possible. However, our team will:

• Check the current status of your order
• Advise whether interception is possible
• Guide you through alternative options if needed

Please note that your order may be dispatched before you receive tracking details or dispatch confirmation.

How do I request a cancellation?

Please email hello@jumpflex.com.au and include:

• Your order number
• Your request to cancel

We’ll review your order status and respond with the next steps.

If you’re unsure about timing, reach out anyway — we’re always happy to help where we can.

In many cases, yes — but it depends on whether your order has already been prepared or dispatched from our warehouse.

Our team works quickly to process orders, so if you need to make a change, we recommend contacting us as soon as possible.

What changes can be made?

If your order hasn’t been processed yet, we may be able to help with:

• Changing the trampoline model or size
• Adding accessories
• Updating your delivery address
• Correcting contact details

Once an order has been prepared or shipped, changes may no longer be possible — but we’ll always check and advise you on the available options.

How do I request a change?

Please email hello@jumpflex.com.au and include:

• Your order number
• Details of the change you’d like to make

Our team will confirm your order status and guide you through the next steps.

The sooner you contact us, the more likely we can assist with your request.

I entered the wrong delivery address — how can I fix it?

If you’ve entered an incorrect delivery address on your Jumpflex® order, please contact us as soon as possible at hello@jumpflex.com.au

Our warehouse team moves quickly to prepare orders for dispatch, so the sooner you reach out, the better the chance we can update the address before it ships.

What to include in your email:

• Your order number
• The incorrect address entered
• The correct delivery address

What if my order has already been dispatched?

If your order has already left our warehouse, address changes may no longer be possible. However, we’ll:

• Check the shipment status
• Contact the courier if applicable
• Advise you on the available options

We’ll always do our best to assist — but timing is important, so please reach out as soon as you notice the error.

If you’ve entered an incorrect delivery address, please contact us as soon as possible at hello@jumpflex.com.au Our warehouse team prepares orders quickly, so the sooner you get in touch, the better chance we have of updating the address before your order is dispatched.

When contacting us, please include:

• Your order number
• The incorrect address entered
• The correct delivery address

If your order has already been dispatched, we’ll do our best to help, but address changes may no longer be possible once the parcel is with the courier.

If you need to return your Jumpflex® order, we understand that plans can change. Here’s what you need to know before getting started.

Am I eligible for a return?

You may be eligible if:

• ✔️ The item is unused
• ✔️ All boxes are unopened and in original condition
• ✔️ Your request is made within our 30 day return period

We’re unable to accept returns if:

• ❌ The product has been opened or partially assembled
• ❌ There is visible wear and tear
• ❌ The item has been used and is not faulty

If your product arrives damaged or faulty, please contact us as soon as possible so we can resolve it quickly.

How do I request a return?

To begin:

• Email hello@jumpflex.com.au
• Include your order number
• Attach clear photos of all boxes in their current condition

Our team will review your request and guide you through the next steps.

Are there any return fees?

For change-of-mind returns:

• A 15% restocking fee applies
• Return freight costs may apply

Any applicable costs will be confirmed with you once we’ve reviewed your return request.

If you’re unsure whether your order qualifies, just reach out — we’re here to help make the process as straightforward as possible.

Product Availability on the Website

If a Jumpflex® product is out of stock, it will typically be clearly marked as “Out of Stock” on the product page. This allows you to quickly see which trampolines or accessories are currently unavailable.

Pre-Orders for Out-of-Stock Products

In some cases, Jumpflex® may offer pre-orders for products that are temporarily out of stock but expected to arrive soon.

When a pre-order is available:

• You can secure the product before it arrives in stock
• The estimated dispatch timeframe will be shown on the product page
• Your order will be shipped once the new stock arrives at the warehouse

Pre-ordering is a great way to reserve popular Jumpflex® trampolines or accessories before they sell out again.

When Will the Product Be Available Again?

Many Jumpflex® products are restocked regularly, but availability can vary depending on:

• Incoming shipments
• Seasonal demand
• Warehouse stock levels

If a product is temporarily unavailable, it may become available again once new inventory arrives.

How to Get Updates on Restocks

If you're interested in a product that is currently unavailable, we recommend:

• Checking the product page regularly for stock updates
• Contacting the Jumpflex® support team to ask about expected restock timeframes

Our team may be able to provide estimated restock information where available.

Need Help Finding an Alternative?

If the trampoline or accessory you want is out of stock, our team can also help you:

• Find a similar Jumpflex® product
• Check availability in your region
• Provide guidance on upcoming stock arrivals

Please contact us at hello@jumpflex.com.au, and the Jumpflex® team will be happy to assist.

To submit a Jumpflex® warranty claim, please email our support team with your order number, a description of the issue, clear photos of the damage, and a full photo of the trampoline set up. Including your phone number and delivery address will help us process your claim faster. Once all required information is received, warranty assessments are usually completed within 2 business days and our team will contact you with the next steps.

Step 1: Email Your Warranty Claim

Please submit your Jumpflex® warranty claim to: hello@jumpflex.com.au

We are unable to begin assessing your claim until all required information has been received.

Step 2: Include the Required Information

To avoid delays, please include the following in your email:

• Your order number
• A clear explanation of the issue
• Multiple clear photos of the damage (the more detail, the better)
• At least one full photo of the entire trampoline set up
• Optional: A short walk-around video (recommended for faster assessment)

Incomplete submissions may delay the warranty process.

Step 3: Confirm Your Contact & Delivery Details

Please also confirm:

• Your best contact phone number
• Your current delivery address

This ensures we can quickly arrange replacement parts if required.

What Happens Next?

Once all required information has been received:

• Warranty assessments typically take up to 2 business days
• Our Jumpflex® support team will contact you with the next steps

Important Notes About Jumpflex® Warranty Claims

• Claims must be submitted by email (social media messages are not accepted for warranty processing).
• Clear images significantly speed up assessment time.
• Providing full setup photos helps verify correct installation.

If you’re unsure whether your issue is covered under the Jumpflex® warranty, we recommend submitting your claim with full details so our team can review it properly.

We’re committed to getting your trampoline back to peak performance as quickly as possible.

The Jumpflex® Standard Warranty covers manufacturing faults, defects, or failures that arise from the way your trampoline was made. It does not cover damage caused by external factors such as weather, misuse, incorrect assembly, lack of maintenance, or normal wear and tear.

Below is a clear breakdown of what is covered for each trampoline series. For full terms and conditions, you can view the official Jumpflex® warranty policy here: Jumpflex® Warranty Terms & Conditions.

Warranty Coverage by Series

Jumpflex® HERO™ & MEGA™ Series

• 10-Year Frame Warranty
• 5-Year Jump Mat & Springs Warranty
• 1-Year Spring Pad & Safety Net Warranty
• 1-Year Accessories Warranty

Jumpflex® FLEX™ Series (from 1 Oct 2023)

• 5-Year Frame Warranty
• 1-Year Jump Mat & Springs Warranty
• 1-Year Spring Pad & Safety Net Warranty
• 1-Year Accessories Warranty

Jumpflex® FLEX™ CLASSIC Series

• 10-Year Frame Warranty
• 5-Year Jump Mat & Springs Warranty
• 3-Year Spring Pad & Safety Net Warranty
• 1-Year Accessories Warranty

What Each Warranty Covers

Frame Warranty

Covers manufacturing defects in the metal frame. It does not cover weather damage, overloading, impact damage, or small surface rust (areas no larger than 2 cm).

Jump Mat Warranty

Covers defects in the mat material and stitching. It does not cover holes smaller than 2 cm or damage from misuse or normal wear.

Spring Pad, Safety Net & Net Pole Warranties

Cover manufacturing defects only. They do not cover issues caused by lack of maintenance, weather damage, misuse, or normal wear and tear.

Accessories Warranty

Covers defects in additional parts included with your trampoline.

Warranty Exclusions

The Jumpflex® Standard Warranty does not cover:

• Damage from weather, strong winds, or storms
• Improper assembly or installation on unsuitable ground
• Misuse, lack of maintenance, or negligence
• Damage from third-party carriers or installers
• Normal wear and tear
• Surface rust or PVC water stains
• Fading or weathering of pads, net, or mat
• Damage caused by non-approved accessories
• Trampolines used in commercial environments
• Exposure to ocean spray, or installation within 1.6 km of a saltwater environment. In such cases, the warranty period applicable to steel components may be reduced by up to 50%.
• Improper care, maintenance, or failure to follow recommended cleaning and servicing instructions. Where such conditions apply, warranty coverage may be reduced or voided.

Commercial Use

Standard warranties apply to residential use only. If you plan to use a trampoline in a commercial setting (e.g., gyms, sports clubs, holiday parks, schools and childcare facilities), a separate commercial warranty may be available by express written agreement from Jumpflex.

If you're unsure whether your specific issue is covered, our team can help review your situation — just get in touch and include clear photos and your order details.

Jumpflex® is proud to offer a Lifetime Warranty upgrade — giving families the confidence to truly play for life.

Available since May 2022, this upgrade is currently offered on selected Jumpflex® HERO™ and MEGA™ trampolines, providing extended protection across the complete trampoline system.

What does the Lifetime Warranty cover?

When you upgrade to the Jumpflex® Lifetime Warranty, the following components are covered for the lifetime of the product (for the original purchaser):

• Frame
• Jumping Mat
• Springs
• Spring Pad
• Safety Net

The Lifetime Warranty covers faults, defects, or failures resulting from the manufacturing process under normal residential use.

What does “Lifetime” mean?

“Lifetime” refers to the usable life of the trampoline under normal residential conditions, as determined by Jumpflex®.

It applies to:

• The original purchaser only
• Residential use only
• Replacement of covered components

If a covered component fails due to a verified manufacturing defect, Jumpflex® will supply a replacement part in accordance with our warranty policy.

What is not covered?

The Lifetime Warranty does not cover damage caused by:

• Strong winds, storms, or extreme weather
• Surface rust, cosmetic wear, or fading from sun exposure
• Normal wear and tear
• Misuse, overloading, or improper maintenance
• Incorrect assembly
• Installation on unsuitable ground or surfaces
• Commercial or high-density use (e.g. gyms, hotels, public facilities)
• Third-party installers or carriers
• Non-approved accessories.
• Improper care, maintenance, or failure to follow recommended cleaning and servicing instructions. Where such conditions apply, warranty coverage may be reduced or voided.

As with all Jumpflex® warranties, coverage applies to manufacturing defects only.

Important to know

• The Lifetime Warranty must be selected at the time of purchasing your HERO™ or MEGA™ trampoline — it cannot be added later.
• It is an optional upgrade and does not replace the standard warranty; it extends coverage duration on eligible components.
• All claims follow the standard Jumpflex® warranty claim process.

For full eligibility criteria, exclusions, and claim requirements, please refer to the official Jumpflex® Lifetime Warranty Terms & Conditions on our website.

If you’d like help deciding whether the Lifetime Warranty is right for your household, our team is always happy to assist.

The Jumpflex® Extended Warranty was an optional upgrade that provided additional coverage on the Safety Net and Spring Pad beyond the standard warranty period.

If you previously purchased the Extended Warranty, your trampoline includes 6 years of coverage for:

• Safety Net
• Spring Pad

All other component coverage remained the same as the Standard Warranty.

Standard Warranty vs Extended Warranty

Standard Warranty Coverage

• 10-Year Frame Warranty
• 5-Year Jump Mat & Springs Warranty
• 3-Year Spring Pad & Safety Net Warranty
• 1-Year Accessories Warranty

Extended Warranty Coverage

• 10-Year Frame Warranty
• 5-Year Jump Mat & Springs Warranty
• 6-Year Spring Pad & Safety Net Warranty
• 1-Year Accessories Warranty

Has the Extended Warranty been replaced?

Yes. The Jumpflex® Extended Warranty has now been replaced with our Lifetime Warranty upgrade, available on selected Jumpflex® HERO™ and MEGA™ trampolines.

The Lifetime Warranty provides extended coverage across the complete trampoline system (including frame, mat, springs, spring pad, and safety net), offering broader protection than the previous Extended Warranty option.

Important to know

• The Extended Warranty applied to manufacturing defects only.
• It covered residential use only and applied to the original purchaser.
• It did not cover weather damage, misuse, incorrect assembly, or normal wear and tear.
• Extended warranty had to be purchased at the same time as the trampoline.

If you’re unsure whether you purchased the Extended Warranty or would like help understanding your coverage, our team is happy to assist.

The Jumpflex® Warranty covers faults, defects, or failures that occur as a direct result of the manufacturing process under normal residential use.

If a trampoline component fails due to a verified manufacturing defect, Jumpflex® will provide a replacement part in accordance with your applicable warranty period (Standard, Extended, or Lifetime).

Covered components may include:

• Frame
• Jumping Mat
• Springs
• Spring Pad
• Safety Net
• Accessories (for a limited period)

Coverage duration varies depending on the trampoline series and warranty type purchased.

The warranty applies to the original purchaser only, is non-transferable, and is valid for residential use only.

For full terms and conditions, you can view the official Jumpflex® warranty policy here: Jumpflex® Warranty Terms & Conditions.

The Jumpflex® Warranty does not cover damage caused by external factors, environmental conditions, or general wear over time.

This includes:

• Acts of God (such as earthquakes, flooding, lightning, or natural disasters)
• Strong winds, storms, or extreme weather events
• Ground or earth movement
• Surface rust, cosmetic paint wear, or PVC water stains
• Normal fading or weathering of pads, net, or mat
• Wear and tear from regular use
• Misuse or overloading
• Incorrect assembly or improper maintenance
• Installation on unsuitable surfaces
• Damage caused by third-party installers or carriers
• Accessories not approved by Jumpflex®
• Commercial or high-density use (e.g. gyms, hotels, public facilities)
• Improper care, maintenance, or failure to follow recommended cleaning and servicing instructions. Where such conditions apply, warranty coverage may be reduced or voided.

The warranty is designed to protect against manufacturing defects only, not environmental damage or the natural ageing of materials.

For full terms and conditions, you can view the official Jumpflex® warranty policy here: Jumpflex® Warranty Terms & Conditions.

If you’re unsure whether your issue is covered, our team is happy to review your situation and guide you through the next steps.

Jumpflex® warranties apply to the original purchaser only and are not transferable to subsequent owners.

If you’ve purchased a second-hand Jumpflex® trampoline, the original warranty coverage is no longer valid. This is because we’re unable to verify important factors such as:

• How the trampoline was installed
• Usage history
• Maintenance and care
• Storage conditions
• Whether genuine parts were used

These factors directly impact product performance and safety, which is why warranty coverage is limited to the original owner.

Need help with a pre-owned Jumpflex® trampoline?

While the original warranty doesn’t transfer, we’re still here to support you.

If you need:

• Replacement parts
• Help identifying your trampoline model
• Guidance on compatibility

Simply email hello@jumpflex.com.au with clear photos and as much detail as possible, and our team will guide you through the available options.

We’re always happy to help you keep your Jumpflex® trampoline in great shape.

We can help with insurance claims

If you need to make an insurance claim, our team can provide:

• A copy of your original invoice
• A replacement invoice showing current product value
• Product details for your trampoline model

These documents can help support your claim with your insurance provider.

Replacement parts are available

If the trampoline can be repaired, you can purchase replacement parts directly from Jumpflex®.

To help us supply the correct parts, please send:

• Photos of the damage
• Your order number (if available)
• A list of the parts you need

Our team will confirm the correct components for your trampoline model.

Storm damage is not covered under warranty

Damage caused by storms, strong winds, or severe weather is not covered under the Jumpflex® warranty.

Because weather conditions are outside normal use, repairs or replacement due to storm damage are usually handled through your home and contents insurance.

Need help?

If you’re unsure whether your trampoline can be repaired, contact Jumpflex® support and we’ll guide you through the next steps.

Jumpflex® trampolines are engineered and independently tested to meet recognised international safety standards for design, materials, and performance.

Our trampolines are built to comply with:

• ASTM International Safety Standards F381-16 & 52225-15
• EN71 European Safety Standards
• Relevant AS/NZS safety requirements for Australia and New Zealand

Testing and compliance verification is conducted by Intertek, a globally recognised independent product testing and certification body.

What does this mean?

These safety standards assess key areas including:

• Structural frame integrity
• Load capacity and dynamic performance
• Spring and jump mat durability
• Impact attenuation of safety padding
• Enclosure strength and retention
• Material quality and chemical safety compliance

Independent third-party testing ensures Jumpflex® trampolines meet strict safety and durability benchmarks before reaching your backyard.

Additional safety features built into Jumpflex® trampolines

Beyond meeting international standards, Jumpflex® trampolines are designed with multiple built-in safety elements:

• Self-closing overlapping safety net entrance (no zippers to forget or break)
• High enclosure netting to help prevent falls
• Soft-edge safety padding covering springs and frame
• Reinforced net poles with protective foam sleeves
• Heavy-duty galvanised steel frame (inside and out for corrosion resistance)
• High-tensile, performance-tested springs
• UV-resistant materials designed for outdoor conditions
• Wide, stable frame base design for improved ground contact
• Secure enclosure attachment system to reduce gaps
• Springs are located on the outside of the safety net to prevent access and contact

Together, these features are designed to support safe, active family use under normal residential conditions.

Jumpflex® trampoline weight ratings are based on the strength of the entire trampoline system — including the frame, springs, mat, and overall design — and are tested using both individual jumper limits and total structural capacity to ensure safe performance.

Structural factors that determine weight capacity

Every Jumpflex® trampoline is designed as a complete performance system. The following components all contribute to how much weight it can safely support:

• Steel frame thickness and diameter
• Number, length, and tension of the springs
• Quality and reinforced stitching of the jumping mat
• Overall structural design and reinforcement systems
• Comprehensive load and performance testing

Together, these elements ensure strength, durability, and consistent bounce performance.

How Jumpflex® calculates weight ratings

Jumpflex® trampolines are rated using two key measurements to reflect both real-world jumping and overall structural strength.

1. Individual Jumper Weight Rating

This is the maximum recommended weight for one jumper at a time during active use.

At Jumpflex®, this rating is designed to prevent “bottoming out” (where the jumper contacts the ground beneath the mat) while maintaining safe clearance and controlled bounce performance.

This is the most important rating for everyday use, as it reflects dynamic jumping forces rather than just standing weight.

It’s worth noting that erratic, more frequent, or more energetic jumping places more strain on the trampoline than standing still — even when within the listed limit. That’s why Jumpflex® trampolines are tested to handle typical family use and active play.

2. Total Weight Rating

This refers to the maximum load the trampoline frame and structure can support without structural damage, such as frame distortion or spring stress.

Because this measures non-moving weight, the total static load rating is always higher than the individual jumper rating

If you’re unsure which Jumpflex® model best suits your household’s needs, we’re always happy to help you choose the right option for your family.

Safety comes first at Jumpflex®. That’s why all current Jumpflex® trampolines feature a self-closing overlapping flap entrance within the safety net enclosure.

Why a self-closing, overlapping entrance?

Unlike traditional zip-style entries, the overlapping flap design:

• Helps ensure the entrance naturally falls closed behind the jumper
• Reduces the risk of the entry being accidentally left open
• Eliminates issues with broken, stuck, or worn-out zippers
• Removes hard closure components that can fail over time

Because there’s no zip to manage, there’s no risk of children forgetting to close it during use — helping maintain a safer enclosed jumping environment.

Jumpflex® no longer manufactures zip-style entrances on its new models, choosing instead a simpler, safer, more reliable design focused on long-term durability and everyday family safety. However, replacement nets for older models with a zip may be available for purchase. For more information please contact Customer Support. 

If you’re unsure which enclosure system your trampoline has, feel free to send us a photo and we’ll be happy to help.

Start with Basic, Controlled Jumps

When using a Jumpflex® trampoline, it’s best to start with controlled, simple jumps before attempting more advanced movements.

Begin by:

• Standing in the centre of the mat
• Keeping your feet shoulder-width apart
• Performing small, controlled bounces

This helps you develop balance, rhythm, and confidence while getting used to the trampoline’s movement.

Use the Centre of the Mat

For the safest jumping experience, always try to jump in the centre of the trampoline mat.

The centre area provides the most stable bounce and best control, helping reduce the risk of losing balance or landing too close to the edge.

Stick to One Jumper at a Time

To reduce the risk of collisions, it is recommended that only one person jumps on the trampoline at a time.

Multiple jumpers can create unpredictable bounce patterns, which can increase the risk of injury.

Maintain Good Body Control

Good jumping technique helps improve both safety and enjoyment.

Try to:

• Keep your knees slightly bent when landing
• Maintain good posture
• Use your arms for balance

Controlled movements help you stay centred and maintain a smooth, consistent bounce.

Progress Gradually

Take your time learning new skills and always practise within your comfort level.

Check the Trampoline Regularly

Before jumping, it’s a good idea to quickly check that your Jumpflex® trampoline is in good condition.

Look for:

• Secure springs
• Stable frame connections
• Intact safety netting

Regular checks help ensure a safe and enjoyable jumping experience.

Supervise Younger Jumpers

Children should always use the trampoline with active adult supervision and follow the recommended weight and safety guidelines.

With safe use and good jumping habits, a Jumpflex® trampoline can provide years of fun, active play for the whole family.

Jumpflex® trampolines are designed and tested with the safety enclosure installed, and you should use your trampoline with the enclosure attached at all times.

The enclosure is an important safety feature that helps:

• Reduce the risk of falls from the trampoline
• Keep jumpers safely contained within the frame area
• Prevent accidental contact with springs and frame components
• Support compliance with safety standards the trampoline was tested against

Removing the enclosure changes how the trampoline performs and removes a key protective barrier.

Is it possible to install without the net?

While the trampoline can technically be assembled without the enclosure, we do not recommend using it this way. Doing so:

• May increase the risk of injury
• May void certain aspects of your warranty
• Means the trampoline is no longer being used as designed or safety-tested
• May lead to damage to the trampoline in some cases.

Our recommendation

For safe residential use, Jumpflex® trampolines should always be used with the full enclosure system installed and properly secured.

If you have a specific situation or need help replacing an enclosure component, our team is happy to assist.

One jumper at a time is recommended

For the safest jumping experience, Jumpflex® recommends one person jumping at a time.

This helps reduce the risk of collisions, awkward landings, and loss of balance, which are the most common causes of trampoline injuries.

Total weight limit depends on the model

Each Jumpflex® trampoline has a maximum total weight rating.

This rating refers to the combined weight the trampoline can safely support, not the recommended number of jumpers.

Multiple users can increase risk

We understand that trampolines are often used by friends and family together, and it is ultimately up to the owner how the trampoline is used.

However, using the trampoline with more than one person at a time increases the risk of:

• Collisions between jumpers
• Loss of balance or control
• Higher impact forces on the mat and springs

If multiple people are using the trampoline, we recommend supervision, sensible play, and staying within the total weight limit.

Important safety note

Always follow the safety guidelines provided with your Jumpflex® trampoline. Using the trampoline outside of recommended guidelines may increase the risk of injury or damage.

If you notice minor paint scratches, scuffs, or paint transfer on your Jumpflex® trampoline components, please don’t worry.

During transport, frame tubes can occasionally shift within the packaging. When this happens, it may cause light surface scratches to the painted finish.

Importantly, this type of damage is cosmetic only.

Jumpflex® frame tubes feature galvanised corrosion protection on both the inner and outer surfaces, meaning that surface paint wear does not affect:

• Structural integrity
• Rust resistance
• Durability
• Safe use of the trampoline

Your trampoline can still be assembled and used as intended.

Would you like us to review it?

If you’d like reassurance, simply email hello@jumpflex.com.au and include:

• Your order number
• Clear photos of the affected area

Our team will review everything and let you know if any further action is needed.

We’re always here to make sure you feel confident about your Jumpflex® trampoline.

Yes. The fabrics used in Jumpflex® trampolines are free from PFOA (Perfluorooctanoic Acid) and PFAS (Per- and Polyfluoroalkyl Substances).

PFAS are a group of synthetic chemicals sometimes used in water- and stain-resistant coatings. Certain PFAS compounds, including PFOA, are known for their environmental persistence and have raised long-term health and environmental concerns.

As part of our commitment to:

• Product safety
• Responsible material selection
• Environmental sustainability

Jumpflex® does not use PFOA or PFAS in any of our trampoline fabrics, including:

• Jump mats
• Safety padding (spring pads)
• Enclosure netting

Our materials are selected to meet safety compliance standards while avoiding the use of these substances.

If you require further material compliance information, our team is happy to assist.

Anchor kits are recommended but not required

An anchor kit is not essential, but it is strongly recommended, especially if you live in an area that experiences strong winds.

Because trampolines have a large jumping surface and safety enclosure, they can be affected by gusty conditions. Anchoring your trampoline helps provide extra stability and reduces the chance of movement.

Why using an anchor kit is a good idea

Securing your trampoline to the ground can help:

• Reduce movement in strong winds
• Keep the trampoline stable during use
• Add extra safety for long-term setup

Jumpflex® offers both the ANCHORKIT™ and ANCHORKIT™ PRO, designed to help secure your trampoline safely to the ground.

Important note about weather damage

Anchor kits help reduce the risk of movement, but they cannot guarantee protection against severe storms or extreme wind conditions.

Damage caused by weather, wind, or storms is not covered under warranty, so we recommend anchoring your trampoline whenever possible, especially in exposed or windy locations.

A Fun Way to Stay Active

Jumping on a Jumpflex® trampoline is a fun and engaging way to stay active for both children and adults. Trampolining combines cardiovascular exercise, coordination, balance, and muscle engagement, making it an enjoyable way to support overall health and fitness.

Because it feels like play, many people stay active longer and more consistently compared to traditional forms of exercise.

Supports Cardiovascular Fitness

Trampolining is a low-impact aerobic activity that helps elevate your heart rate and improve cardiovascular fitness.

Regular jumping can help:

• Improve heart health
• Increase stamina and endurance
• Promote healthy circulation
• Boost overall fitness levels

The bouncing motion provides an effective workout with less stress on joints than some high-impact activities like running.

Improves Balance, Coordination, and Strength

Using a trampoline helps develop balance, body awareness, and coordination.

Each jump requires your body to adjust and stabilise, activating multiple muscle groups and supporting:

• Core strength
• Motor skills
• Body control
• Overall coordination

Jumping also engages leg, core, and stabilising muscles, helping build strength while maintaining a playful and enjoyable activity.

Supports Sensory Regulation and Movement Needs

Trampolines are sometimes used as part of sensory play or movement breaks, as the repetitive jumping motion provides vestibular and proprioceptive input — sensory systems responsible for balance and body awareness.

For some individuals, this type of movement can support self-regulation, focus, and physical coordination.

Families and therapists may incorporate trampolining as a supportive activity for individuals with:

• Autism spectrum disorder (ASD)
• ADHD
• Sensory processing challenges
• Developmental coordination difficulties
• Low muscle tone or reduced body awareness

While trampolining can be helpful for some individuals, it is typically used alongside professional therapies, not as a replacement for them.

May Support Respiratory Health

Trampolining (sometimes called rebounding) can also provide benefits for respiratory health because the bouncing motion encourages deeper breathing and increased oxygen circulation.

For some people, this type of activity may help support lung function in conditions such as:

• Cystic Fibrosis (CF)
• Bronchiectasis
• Asthma
• Reduced lung capacity or respiratory function

Potential Benefits for Respiratory Conditions

Regular bouncing activity may help:

• Strengthen respiratory muscles
• Increase lung capacity
• Improve cardiovascular efficiency
• Encourage deeper breathing
• Support mucus clearance in the lungs

For conditions that involve mucus buildup, the vertical motion of jumping can sometimes help loosen secretions and stimulate coughing, which may assist with airway clearance.

For example:

• Cystic Fibrosis: Bouncing can help loosen thick mucus in the lungs and may support airway clearance alongside traditional therapies.
• Bronchiectasis: The repeated motion may help trigger a cough reflex, assisting with clearing mucus from the lungs.

Asthma: Regular aerobic exercise like trampolining may help strengthen breathing muscles and improve pulmonary function.

Why Trampolines Can Help Some Children with Autism

Many families tell us that a trampoline can be a helpful outlet for children with autism.

Jumping provides strong proprioceptive and vestibular input — the sensory systems responsible for body awareness, balance, and movement regulation. For some children, this type of physical activity can support sensory regulation and wellbeing.

Parents often report benefits such as:

• Releasing built-up energy
• Reducing stress and anxiety
• Improving focus after physical activity
• Supporting body awareness and coordination

For many children, the repetitive motion of jumping can provide predictable sensory input, which may help with self-regulation and calming.

A Helpful Tool — Not a Replacement for Therapy

While trampolines can be beneficial for some children, every child is different.

A trampoline should not replace professional therapies, but it can be a valuable addition alongside occupational therapy, sensory activities, or other support strategies recommended by your healthcare professionals.

We always recommend:

• Active adult supervision
• Following weight and safety guidelines
• Choosing a trampoline designed for frequent or energetic use

Recommended Model: Jumpflex® MEGA Range

For families looking for a trampoline suitable for frequent or energetic use, we recommend the Jumpflex® MEGA range.

The MEGA 14ft trampoline is often the most suitable option because it offers:

• Stronger construction
• Greater jumping space
• Enhanced durability

The larger jumping area can also provide more room for movement and sensory play, which some families find beneficial.

Support Options and Special Discounts

We understand that the MEGA range is not always the most cost-effective option, but it is designed for higher durability and performance.

Jumpflex® works with selected charities and community organisations, and in some cases we may be able to offer special discounts to families who need additional support.

If you would like to learn more, please contact our team and we’ll be happy to see how we can help.

Need Help Choosing the Right Trampoline?

If you’d like guidance on which Jumpflex® trampoline might best suit your child’s needs, our team is always happy to help.

Please reach out to us and we can talk through the best options for your family and situation.

Choosing a Trampoline for Frequent Sensory Use

Some families choose a trampoline to support sensory play, movement breaks, and physical regulation for children who benefit from regular movement-based activities.

In these situations, the trampoline may be used more frequently and for longer periods than typical recreational use. Activities such as repetitive jumping, bouncing, and movement routines can provide valuable sensory input, but they can also place additional wear on the trampoline over time.

Because of this, it’s important to choose a durable model designed to handle more frequent or sustained use.

Recommended Option: Jumpflex® MEGA 14ft

For families expecting frequent or repetitive use, we recommend the Jumpflex® MEGA 14ft trampoline.

The MEGA range is designed with stronger construction and enhanced durability, making it well suited for situations where the trampoline may be used regularly throughout the day.

Key benefits of the MEGA 14ft include:

• Stronger frame and components designed for durability
• Large jumping surface, giving more space for movement and sensory play
• Stable design that supports frequent, repeated use
• High-quality materials built to withstand more intensive activity

The larger size also allows children to move freely and comfortably, which can be helpful when using the trampoline as part of a sensory or movement routine.

Understanding Wear from Frequent and Energetic Use

When trampolines are used for repetitive movement or multiple sessions per day, they can experience more wear than typical recreational use.

Choosing a stronger model like the MEGA range can help ensure the trampoline continues to perform well under these conditions and lasts longer over time.

Because of the increased level of use, we also recommend regularly checking key components, including:

• Springs
• Frame connections
• Jumping mat attachments
• Safety net and poles

Frequent checks help identify early signs of wear, and any affected parts should be replaced if necessary to maintain safe use.

Support Options and Special Discounts

We understand that the MEGA 14ft is not always the most cost-effective option, even though it is often the most suitable for frequent use.

Jumpflex® works with selected charities and community organisations, and in some cases we may be able to offer special discounts to families who require additional support.

If you believe your situation may qualify, please contact our team and provide the name of the charity you are working with, and we will be happy to discuss the options available.

Need Help Choosing the Right Model?

Every family’s needs are different. If you’d like guidance on choosing the most suitable Jumpflex® trampoline for sensory play or regular use, our team is always happy to help you find the right fit.

Made with rust-resistant galvanised steel

Jumpflex® trampolines are built using high-quality galvanised steel frames and components, designed to resist rust and handle long-term outdoor use.

All metal parts are coated to help protect against moisture, rain, and everyday weather exposure.

Outdoor conditions can still cause wear over time

Like any outdoor equipment, trampolines are exposed to the elements, so some surface wear can occur over time if they are not maintained.

Regular care will help keep your trampoline in the best possible condition.

We recommend:

• Keeping the frame clean and free from dirt or debris
• Checking the frame and joints regularly
• Avoiding long periods of standing water on metal parts
• Cleaning the trampoline
• Applying a protective or anti-corrosion spray regularly

Good maintenance helps extend the life of the frame and components.

Extra care for coastal or high-moisture areas

If you live near the ocean or in a damp environment, metal parts may be exposed to more moisture and salt in the air.

In these conditions, applying a protective or anti-corrosion spray regularly can help provide extra protection.

Designed for long-term outdoor use

Jumpflex® trampolines are designed for real backyard conditions and built to last.With normal care and maintenance, your trampoline should provide many years of reliable outdoor use.

Your Jumpflex® trampoline is built for year-round outdoor use and designed to handle sun, rain, and everyday family activity. However, like any outdoor product, regular care will help keep it performing safely and looking its best for years to come. It is recommended to clean the trampoline regularly.

Ongoing maintenance helps prevent:

• Premature wear
• Surface rust
• Debris build-up
• Unnecessary strain on springs and frame components

How to clean your trampoline

1. Remove loose debris

Sweep off leaves, dirt, and any sharp objects from the:

• Jump mat
• Spring pad (padding)
• Enclosure net

Keeping the mat clear helps prevent unnecessary wear.

2. Rinse with water

Use a garden hose to gently rinse the mat and padding.

3. Wash with mild soap

Lightly scrub using warm water and a mild detergent.

• Use a soft brush or cloth
• Avoid harsh chemicals
• Do not use abrasive cleaners or pressure washers

4. Rinse and air-dry

Rinse thoroughly and allow all components to fully air-dry before use.

Don’t forget the frame and springs

As part of routine maintenance, regularly inspect and wipe down:

• Springs
• Frame tubing
• Enclosure net
• Bolts and connection points

Keeping metal components clean and dry — especially in coastal, high-humidity, or high-rainfall areas — will help minimise surface rust and extend the life of your trampoline.

Rust protection (every two months)

As outlined in the Jumpflex® manual, we recommend checking for surface rust every two months.

If minor surface rust appears:

• Lightly clean the affected area
• Apply a suitable rust-protection spray or treatment
• Ensure the area is dry

Regular inspection and treatment help maintain long-term frame integrity.

Ongoing checks

We also recommend periodically checking:

• Spring tension
• Mat stitching
• Net condition
• Padding attachment straps

Routine care not only protects your trampoline but also ensures it remains safe for continued use.

If you notice anything unusual or need replacement parts, our team is always happy to help.

Living near the coast means your Jumpflex® trampoline is exposed to salt air, which can increase the risk of surface rust over time.

Jumpflex® trampolines are designed for outdoor use and feature galvanised and powder-coated steel components to help protect against corrosion. However, in coastal or highly corrosive environments, all metal products require a little extra care.

How to minimise rust in coastal areas

To help protect your trampoline:

• Rinse the frame and springs occasionally with fresh water to remove salt build-up
• Wipe down metal components and allow them to fully dry
• Check bolts, joints, and connection points regularly
• Apply a light coating of anti-corrosion spray to exposed metal parts

In coastal areas, applying an anti-corrosion spray creates an additional protective barrier. This should be done regularly as part of your ongoing maintenance routine — particularly if you are close to the ocean or exposed to salt spray.

Rust protection (every two months)

As outlined in the Jumpflex® manual, we recommend inspecting your trampoline for surface rust every two months.

If minor surface rust appears:

• Clean the affected area
• Ensure it is fully dry
• Apply a suitable rust-protection or anti-corrosion treatment

Regular inspection and preventative care will significantly reduce corrosion and extend the life of your trampoline.

What to expect

In harsh coastal environments, some surface rust can still occur over time. With consistent care and routine maintenance, it can be effectively managed and minimised.

If you’re unsure how best to protect your Jumpflex® trampoline in your specific location, feel free to reach out — we’re always happy to help.

Using an anchor kit is one of the best ways to help secure your Jumpflex® trampoline in windy conditions. We strongly recommend anchoring your trampoline — especially if you live in an open, elevated, or high-wind area.

When properly installed and anchored, Jumpflex® trampolines perform very well in normal weather conditions.

Does anchoring make it wind-proof?

No trampoline can ever be completely wind-proof.

While an anchor kit significantly improves stability and reduces movement, extreme weather events (such as severe storms or very high winds) can generate forces beyond what any outdoor product is designed to withstand.

Anchoring is an important preventative measure — but it cannot guarantee protection in extreme conditions.

Additional recommendations

In areas prone to strong winds, we recommend:

• Installing a Jumpflex® Anchorkit™ or Anchorkit™ PRO
• Avoiding wind tunnel areas between buildings
• Removing accessories such as shade covers during storm warnings
• Disassembling or laying the trampoline down in extreme weather where practical

Important to know

Weather-related damage, including damage caused by strong winds or storms, is not covered under the Jumpflex® warranty.

If you’re unsure whether anchoring is suitable for your location, feel free to reach out — we’re happy to help you make the safest choice for your setup.

Jumpflex® trampolines are designed for year-round outdoor use. The frame and springs are galvanised for corrosion resistance, and the jump mat, padding, and net are UV-treated to withstand sun, rain, and frost.

That said, snow requires a little extra care.

Can I leave it set up in winter?

Yes — you can leave your trampoline assembled during winter. However, it’s important to manage snow build-up.

Snow can become very heavy as it accumulates. Excess weight sitting on the:

• Jump mat
• Safety net
• Shade covers (if fitted)

can place additional strain on the springs, net poles, and frame.

If more than approximately 10 cm of snow builds up, it may stretch the springs and mat over time.

What should I do during snowy conditions?

If your trampoline remains assembled:

• Brush snow off regularly (use a soft broom — not a shovel)
• Clear snow from both the mat and enclosure net
• Avoid allowing compacted ice to sit on the mat

Using a shovel can damage fabrics, so a broom or soft brush is recommended.

Should I disassemble it for winter?

Disassembly is not mandatory, but it can help extend the life of your trampoline — especially in areas with heavy or prolonged snowfall.

You may choose to:

• Partially disassemble (remove and store the mat, springs, padding, and enclosure)
• Fully disassemble and store the trampoline for the season

If partially disassembling, store soft components in a dry indoor space.

What’s best?

For mild winters, brushing snow off regularly is usually sufficient. For heavy snow regions, partial or full disassembly offers added protection.

If you’re unsure what’s best for your climate or setup, feel free to reach out — we’re happy to guide you based on your location and conditions.

Green algae can build up on trampoline netting over time — especially in damp, shaded, or humid areas. The good news is it can be safely cleaned with the right method.

Recommended cleaning method

1. Mix a vinegar solution

Combine:

• 1 part white vinegar
• 3 parts warm water

Pour the solution into a spray bottle.

2. Apply and let it soak

Spray the affected areas of the net thoroughly and allow it to sit for 10–15 minutes. This helps break down algae without damaging the fabric.

3. Gently scrub

Use a soft-bristled brush or sponge to lightly scrub the netting.

Avoid aggressive scrubbing, which can strain or fray the mesh.

4. Rinse thoroughly

Use a garden hose to rinse away residue and loosened algae.

5. Let it air-dry in sunlight

Allow the net to dry fully in direct sunlight. Sun exposure helps reduce lingering spores.

If the algae is stubborn

• Repeat the process if needed
• Slightly increase the vinegar concentration if necessary
• Always rinse thoroughly afterward

Important

Avoid using:

• Bleach
• Harsh chemical cleaners
• Abrasive brushes
• Pressure washers

These can weaken or damage the netting over time. Regular cleaning and ensuring good airflow around your trampoline will help prevent algae returning. If you’re unsure about your net’s condition or need replacement parts, our team is always happy to help.

Jumpflex® trampoline springs are designed to be strong and long-lasting. However, because they are high-tension components, they can wear over time depending on usage, environment, and maintenance.

Signs your springs may need replacing

You may need new springs if you notice:

• Visible stretching or distortion
• Gaps forming between coils
• Rust that has weakened the metal
• A spring snapping or detaching
• A noticeable change in bounce performance
• Uneven tension across the mat

High-frequency or high-impact jumping can cause springs to wear faster, even when users are within the recommended weight limits.

How often should I check them?

We recommend inspecting your springs as part of your routine maintenance:

• Check for rust, stretching, or deformation
• Ensure hooks are securely attached
• Look for uneven tension around the mat

If one spring breaks, it’s a good idea to inspect the entire set to ensure consistent performance and safety.

Do I need to replace all springs at once?

Not always — but replacing multiple worn springs at the same time can help maintain even tension and balanced bounce performance.

Need replacement springs?

Genuine Jumpflex® replacement springs can be purchased directly from our website here

If you’re unsure whether your springs need replacing, email hello@jumpflex.com.au with:

• Your order number
• Clear photos of the springs
• Your trampoline model (if known)

Our team will review and guide you on the best next steps.

Yes — the trampoline can be moved when needed

Yes, Jumpflex® trampolines can be moved if you need to mow or maintain the grass underneath.

The easiest way to move the trampoline is with two or more people lifting evenly from the frame and repositioning it to a new spot.

Some families also like to rotate the trampoline occasionally to help keep the grass underneath healthy.

Smaller trampolines are easier to move

Smaller models, such as 8ft and 10ft trampolines, can sometimes be moved by one person by carefully lifting or gently dragging the frame across the lawn.

Larger trampolines will usually require two or more people to move safely.

Remove anchor kits before moving

If your trampoline is secured with an ANCHORKIT™ or ANCHORKIT™ PRO, you will need to remove the anchors before moving the trampoline.

Once repositioned, the trampoline should be re-anchored to keep it stable.

Important safety note

Always place the trampoline back on flat, level ground before using it again, and make sure all legs are fully supported before jumping.

You can access official Jumpflex® trampoline assembly guides anytime on our website:

Assembly Guides:

On this page, you’ll find:

• Downloadable PDF installation manuals for each model and size
• Step-by-step assembly videos to guide you through the process

Prefer video instructions?

Assembly videos are also available on the official Jumpflex® YouTube channel:

👉 https://www.youtube.com/@JumpflexTrampolines

These walkthroughs are designed to make setup as straightforward as possible.

Need help identifying your model?

If you’re unsure which trampoline you have, email hello@jumpflex.com.au with:

• Your order number (if available)
• A photo of your trampoline
• The number of springs and net poles

We’ll help you find the correct guide so you can assemble safely and correctly.

Using the right manual for your specific model helps ensure safe installation and protects your warranty coverage.

For safe installation and use, it’s important to allow adequate clearance around your Jumpflex® trampoline.

Recommended space around the trampoline

We recommend allowing:

• At least 3 ft (1m) of clear space on all sides
• No fences, walls, trees, garden edges, or hard surfaces within that zone
• Adequate overhead clearance from branches, clotheslines, roofs, or power lines

This safety clearance helps:

• Reduce the risk of impact with surrounding objects
• Allow safe entry and exit
• Prevent damage to the enclosure net
• Ensure proper airflow and stability during use

What about overhead space?

Make sure there is sufficient vertical clearance above the trampoline. Avoid placing it under:

• Tree branches
• Deck overhangs
• Pergolas
• Low roofs
• Power lines

A clear, open area is always safest.

Ground surface considerations

Your Jumpflex® trampoline should be installed on:

• Level ground
• A stable, well-draining surface
• Grass or soft ground where possible

Avoid installing on:

• Sloped ground
• Uneven paving
• Loose fill or unstable surfaces
• Concrete surfaces

Not sure if your space is suitable?

If you’re unsure whether your backyard has enough space for your chosen model, let us know the trampoline size you’re considering and your available area dimensions — we’re happy to help you plan the safest setup.

Choosing the right spot for your Jumpflex® trampoline is one of the most important steps for safe setup, long-term durability, and the best bounce performance.For safe setup and best performance, your Jumpflex® trampoline should be installed on flat, level ground with enough clear space around it, a stable surface underneath, and a location that avoids hazards, strong wind exposure, and overhead obstacles.

Here’s what to consider before installing.

1. Start with Flat, Level Ground

The ideal surface is:

• Flat
• Level
• Stable
• Preferably grass

Level ground ensures:

• Even frame pressure
• Proper spring tension
• Better stability during use
• Longer product lifespan

Avoid slopes or uneven surfaces, as they can strain the frame and affect performance.

2. Allow Enough Clearance Space

For safe use, we recommend:

• At least 1 metre of clear space around all sides
• No fences, walls, trees, or hard edges within that zone
• Plenty of overhead clearance (no branches, roofs, or power lines above)

Open space reduces collision risk and protects the enclosure net.

3. Consider the Surface Type

Grass (Recommended)

• Natural shock absorption
• Stable support
• Best overall option

Artificial Grass

• Suitable if the base underneath is firm and level
• Anchoring is recommended

Concrete or Pavers

• Not recommended without thick rubber safety matting
• Hard surfaces do not absorb impact
• May increase frame movement

Wooden Decks

• Only if structurally rated for dynamic load
• Consider vibration and noise
• Ensure sufficient clearance

4. Think About Weather Exposure

Where possible:

• Avoid high-wind funnel areas
• Keep away from large overhanging branches
• Ensure good drainage under the trampoline

Using ground anchors can help improve stability in exposed areas.

5. Keep Supervision in Mind

Position the trampoline where:

• It’s visible from inside the house
• There’s safe access in and out
• The surrounding area is free from hazards

Not sure if your space is suitable?

If you’re unsure, send us:

• A photo of your yard
• Your available space measurements
• The trampoline model you’re considering

We’re happy to help you choose the safest and most suitable location for your Jumpflex® trampoline.

Choosing the right location for your Jumpflex® trampoline is important for safety, performance, and long-term durability. Before installing, consider the following:

Level Ground

Your trampoline should be installed on flat, even ground.

Uneven or sloped surfaces can:

• Place uneven pressure on the frame
• Affect bounce performance
• Increase wear over time

If needed, level the area before assembly.

Surface Type

Grass is ideal, as it provides natural cushioning and stable support.

If installing on:

• Artificial grass – Ensure the base underneath is firm and level. Anchors are recommended.
• Concrete or pavers – Use proper rubber matting underneath and consider anchoring.
• Decking – Only if the structure is rated to handle dynamic jumping forces.

Stability underneath the trampoline is key.

Clearance Space

Allow adequate space around and above the trampoline:

• 1–2 metres of clear space on all sides
• No fences, walls, trees, or hard edges nearby
• Sufficient overhead clearance (no branches, roofs, pergolas, or power lines)

Open space reduces impact risk and protects the enclosure net.

Wind Exposure

If you live in an open or high-wind area:

• Use a trampoline anchor kit
• Avoid placing the trampoline in wind tunnels between buildings
• Take additional precautions in extreme weather

Anchoring improves stability and helps protect your trampoline.

Drainage

Avoid low-lying areas where water may collect after rain. Good drainage helps prevent:

• Ground softening
• Frame instability
• Premature wear

Access & Supervision

Choose a location that:

• Is easily supervised from the house
• Allows safe entry and exit
• Is free from surrounding hazards

Taking time to select the right location will help maximise safety, longevity, and performance.

If you’re unsure whether your space is suitable, feel free to send us a photo — we’re happy to help guide you.

The best place to install your Jumpflex® trampoline is on flat, level grass. Grass provides natural cushioning, helps with stability, and supports proper frame alignment.

If you’re considering another surface, here’s what to keep in mind:

Artificial Grass

Artificial grass can be suitable if the ground underneath is flat and stable.

• Make sure there are no soft spots or uneven fill beneath the turf
• We recommend using ground anchors to help keep the trampoline secure

The key factor is what’s underneath the turf, not just the surface layer.

Concrete or Pavers

We do not recommend setting up directly on hard surfaces unless you use proper rubber safety matting underneath.

Concrete:

• Does not absorb impact
• Can increase frame movement during use
• May increase wear over time

If installing on concrete is your only option, protective matting and anchoring are strongly recommended.

Wooden Decks

A trampoline can only be installed on a deck if the structure is engineered to support both the static weight and dynamic jumping forces.

Important considerations:

• Structural load capacity
• Vibration transfer through the deck
• Noise
• Adequate clearance around and above

If you’re unsure, consult a qualified builder or engineer before installation.

Uneven or Sloped Ground

We do not recommend installing on uneven or sloped surfaces.

Uneven ground can:

• Place uneven pressure on the frame
• Affect bounce performance
• Increase wear on certain components
• Reduce overall stability

The ground should be properly levelled before installation.

If you’re unsure whether your space is suitable, feel free to send us a photo of the area — our team is always happy to provide guidance to help you set up safely.

At this stage, Jumpflex® does not offer a direct installation service.

Our trampolines are designed for straightforward at-home assembly, and each model includes a detailed step-by-step instruction manual to guide you through the process.

What should I expect during installation?

• Allow a few of hours for setup, although our trampolines are usually a lot quicker to set up than that!
• Have at least two adults available to assist. However it is possible to assemble with one person.
• Review the instructions before starting

We also strongly recommend watching the assembly videos available on our website and the Jumpflex® YouTube channel before you begin. They’re a helpful way to familiarise yourself with each step and see the process in action.

You can find guides and videos here:👉Jumpflex® Assembly Guides

Can I hire someone to install it for me?

Yes — you’re welcome to arrange a local handyman or assembly service in your area.

We’re also happy to share contact details for installers that some customers have used previously. Please note:

• These providers are not affiliated with Jumpflex®
• Any agreement is made directly between you and the installer
• Jumpflex® does not take responsibility for third-party installation work

If you have questions at any point during installation, our team is always happy to help. Just email hello@jumpflex.com.au and we’ll guide you through it.

Before re-assembling your Jumpflex® trampoline, we recommend carefully inspecting all components to ensure everything is in safe working condition.

Always follow your official Jumpflex® assembly manual during re-installation. If you no longer have your manual, you can download the correct one here:

👉 Assembly Guides

This page also includes step-by-step assembly videos to guide you.

Important components to inspect

Frame

Check:

• All frame sections for bending, cracking, or visible damage
• Signs of excessive rust or corrosion
• Frame welds for separation or weakness
• Bolts, fasteners, and enclosure pole connections for tightness

Minor surface wear can be normal, but structural damage should be addressed before reassembly.

Springs

Inspect each spring to ensure:

• Coils remain tightly formed
• Hooks are not bent or stretched
• There are no signs of snapping or excessive deformation

A small number of slightly stretched springs may not affect use immediately, but replacing worn springs helps maintain optimal bounce performance and longevity.

Jump Mat & Safety Net

Check for:

• Tears, holes, or thinning fabric
• Loose stitching
• UV damage or excessive fading
• Weak attachment points

Any rips or significant wear should be repaired or replaced before use.

Spring Pad (Padding)

Inspect:

• The protective foam padding
• PVC outer material for cracks or splitting
• Attachment straps or bungees for wear or tearing

The spring pad plays an important role in covering springs and frame edges.

Need replacement parts?

If any parts show signs of wear or damage, you can order genuine Jumpflex® replacement parts directly through our website here

If you’re unsure which part you need or can’t find it online, email hello@jumpflex.com.au with:

• Your trampoline model
• Photos of the component
• Your order number (if available)

Our team will help you identify the correct replacement parts and guide you through the next steps.

Best installed on flat, level ground

Your Jumpflex® trampoline should ideally be installed on flat, level ground for the best performance and safest jumping experience.

A level surface helps keep the bounce even and ensures the frame sits correctly on the ground.

Small slopes may be acceptable

A slight slope of up to 5 degrees can usually be accommodated.

If the slope is steeper than this, jumpers may drift toward one side of the trampoline, which can affect both safety and enjoyment.

How to install on a slightly uneven yard

If your yard has a mild slope, some customers choose to level the trampoline by:

• Securely blocking the downhill legs
• Slightly digging in the uphill legs
• Preparing a level base before assembly

Any adjustments should be done carefully to keep the frame stable and fully supported.

Safety recommendation

For best results, always install your Jumpflex® trampoline on firm, level ground with good clearance around the trampoline.

If your yard has a steep slope, ground preparation may be required before installation.

Disassembling your Jumpflex® trampoline is essentially the reverse of the assembly process. Before you begin, make sure you have enough time and at least two adults to help—especially during spring removal and when separating frame sections.

Step-by-step tips

• Remove the safety enclosure and net poles first
• Take off the spring padding (spring pad)
• Remove the springs using a spring removal tool
• Separate the frame sections last

For safety:

• Wear gloves to protect your hands
• Keep children and pets well clear during the process
• Release spring tension evenly (don’t remove all springs on one side at once)

Applying force safely

Over time, frame joints can sit tightly together due to tension and outdoor conditions. You may need to use gentle, controlled force to separate pieces. If necessary:

• Use a rubber mallet to tap joints (avoid striking the frame directly with a metal hammer)
• Apply a slight twist to help loosen stubborn connections
• If required, use a suitable penetrating lubricant (e.g., WD-40) to facilitate loosening.

Take care to avoid bending or damaging frame components.

Need the assembly guide?

The disassembly process follows the same steps as assembly — just in reverse. You can find official Jumpflex® installation and assembly instructions here:

👉 Assembly Guides

This page includes:

• Downloadable PDF manuals
• Step-by-step assembly videos

You can also find helpful video guides on the official Jumpflex® YouTube channel:👉 https://www.youtube.com/@JumpflexTrampolines

No manual? No problem.

If you’re unsure of your model or can’t locate the correct guide, email hello@jumpflex.com.au with:

• Your trampoline model or size
• A photo of the full trampoline set up
• Your order number (if available)

We’ll send you the right manual and support you through the process. If you’re unsure at any stage, our team is happy to help.

Long-Term Product Support

Yes — Jumpflex® is committed to supporting your trampoline well beyond the warranty period.

We aim to help customers maintain and extend the life of their trampoline by providing access to replacement parts and upgrade options where possible.

Replacement Parts for Older Trampolines

We carry stock of spare parts for many Jumpflex® trampoline models, including parts for older or discontinued trampolines when available.

Common replacement parts may include:

• Springs
• Safety nets
• Jumping mats
• Padding and covers
• Frame components

If you're unsure which part you need, our team can help identify the correct replacement for your model.

Trampoline Upgrade Options

In some cases, instead of replacing individual components, we may be able to help with upgrade options that refresh or improve your existing trampoline setup.

This can be a helpful option for older trampolines where certain parts are no longer manufactured.

Need Help Finding the Right Part?

If you’re looking for Jumpflex® spare parts, please contact our team and include:

• Your trampoline model and size
• A description of the part you need
• Photos if possible

Our team will be happy to help you locate available parts or recommend the best solution to keep your trampoline in great condition.

Identify Your Trampoline Model and Size

Choosing the correct spare parts for your Jumpflex® trampoline is important to ensure the parts fit properly and perform safely.

The easiest way to find the right parts is to first identify:

• Your Jumpflex® trampoline model
• The trampoline size
• Your original order number (if available)

This information helps ensure you select parts designed specifically for your trampoline.

Check Key Components if You're Unsure

If you’re unsure which model you have, you can also check a few key details such as:

• Counting the number of springs
• Counting the number of net poles
• Measuring the trampoline diameter

These details can help narrow down the correct trampoline size and compatible spare parts.

Purchase Genuine Jumpflex® Spare Parts

All Jumpflex® spare parts are designed specifically for our trampoline models and are not compatible with other brands.

You can purchase replacement parts directly from our website by selecting your trampoline model and size to view compatible components.

Need Help Identifying the Right Part?

If you're unsure which part you need, our team is happy to help.

Please email hello@jumpflex.com.au and include:

• Your order number (if available)
• A photo of your full trampoline setup
• A close-up photo of the part you want to replace

Our team will review the details and guide you to the correct spare part so you can order with confidence.

Designed specifically for Jumpflex® trampolines

Jumpflex® parts and accessories are designed to work only with Jumpflex® trampolines.

Different trampoline brands use different frame shapes, sizes, and attachment systems, so our parts are not intended to be compatible with other brands.

For the best fit, performance, and safety, we recommend using Jumpflex® parts only with the correct Jumpflex® model.

Why parts are not universal

Trampolines can vary in:

• Frame diameter and height
• Spring length and tension
• Net and pole design
• Attachment points for accessories

Because of these differences, using non-matching parts may affect safety, performance, or durability.

Need help finding the right part?

If you are unsure which trampoline model you have or which part you need, please contact Jumpflex® support with:

• Your order number (if available)
• A photo of your trampoline setup

Our team will be happy to help you find the correct replacement part or accessory.

If you need replacement parts but aren’t sure which Jumpflex® trampoline model you own, we can help you identify it quickly.

How to identify your model

Please email hello@jumpflex.com.au and include:

• The number of springs
• The number of net poles
• Your order number (if available)
• A clear photo of the full trampoline set up

In most cases, the spring count and net pole count allow us to confirm the size and model right away.

Important to know

Please confirm that your trampoline is a Jumpflex® model. Our replacement parts are specifically designed to fit Jumpflex® trampolines and are not compatible with other brands.

Once we have the details above, our team will identify your model and guide you through the correct replacement parts and next steps.

We aim to restore your trampoline to full working condition in the most effective, practical, and sustainable way possible. Our warranty process follows the same approach used for other high-quality products, where individual components are repaired or replaced rather than replacing the entire product.

Industry-standard service

Just as you would not expect a brand-new car if a single component required attention, our warranty is designed to resolve specific issues through precise part replacement. This allows problems to be fixed efficiently while maintaining the integrity of the original product.

Avoids unnecessary disposal

Replacing one component prevents the need to dismantle and dispose of a complete trampoline frame, which can weigh over 100 kg and may be difficult to transport, recycle, or safely discard. Repairing the affected part is usually the safest and most practical solution.

Built around quality and long-term value

Our trampolines are designed with a modular structure so individual components can be replaced when needed. Warranty costs are built into the purchase price based on our high manufacturing standards and the ability to service the product using replacement parts. This approach helps keep our premium trampolines durable while remaining reasonably priced.

Better for the environment

Replacing only the affected part helps keep large amounts of steel and other materials out of landfill. By repairing instead of replacing the entire trampoline, we reduce waste, minimise transport requirements, and lower the overall environmental impact.

More affordable long-term ownership

Because we keep spare parts available for our trampoline models, repairs can still be carried out even outside the warranty period. In most cases, replacing a single component is far more affordable than purchasing a completely new trampoline, helping extend the life of your product for many years.

If the Jumpflex® replacement part you need is currently out of stock, don’t worry — our team can help you secure it as quickly as possible.

Here’s what to do:

1. Contact the Jumpflex Customer Support Team directly. We’ll check real-time inventory and confirm the current restock status.

2. Get an estimated restock timeframe. Our team can provide the most accurate expected arrival date for your specific trampoline model and part.

3. Ask about backordering options. If backordering is available, we can reserve the part for you so it ships immediately once it returns to stock.

4. Receive guidance on next steps. We’ll walk you through ordering, payment (if applicable), and shipping timelines to make the process smooth and stress-free.

Why contact Jumpflex directly?

Replacement parts can vary by trampoline model, enclosure type, and generation. Speaking with our team ensures:

• You receive the correct part for your specific Jumpflex® trampoline
• You get the most up-to-date restock information
• You don’t miss the opportunity to secure limited incoming stock

If your Jumpflex® part shows as unavailable online, the fastest solution is to reach out to us directly. We’re here to make sure you get back to bouncing safely as soon as possible.

Before re-assembling your Jumpflex® trampoline, we recommend carefully inspecting all components to ensure everything is in safe working condition.

Always follow your official Jumpflex® assembly manual during re-installation. If you no longer have your manual, you can download the correct one here:

👉 Assembly Guides

This page also includes step-by-step assembly videos to guide you.

Important components to inspect

Frame

Check:

• All frame sections for bending, cracking, or visible damage
• Signs of excessive rust or corrosion
• Frame welds for separation or weakness
• Bolts, fasteners, and enclosure pole connections for tightness

Minor surface wear can be normal, but structural damage should be addressed before reassembly.

Springs

Inspect each spring to ensure:

• Coils remain tightly formed
• Hooks are not bent or stretched
• There are no signs of snapping or excessive deformation

A small number of slightly stretched springs may not affect use immediately, but replacing worn springs helps maintain optimal bounce performance and longevity.

Jump Mat & Safety Net

Check for:

• Tears, holes, or thinning fabric
• Loose stitching
• UV damage or excessive fading
• Weak attachment points

Any rips or significant wear should be repaired or replaced before use.

Spring Pad (Padding)

Inspect:

• The protective foam padding
• PVC outer material for cracks or splitting
• Attachment straps or bungees for wear or tearing

The spring pad plays an important role in covering springs and frame edges.

Need replacement parts?

If any parts show signs of wear or damage, you can order genuine Jumpflex® replacement parts directly through our website here

If you’re unsure which part you need or can’t find it online, email hello@jumpflex.com.au with:

• Your trampoline model
• Photos of the component
• Your order number (if available)

Our team will help you identify the correct replacement parts and guide you through the next steps.

Choose Accessories Designed for Your Model

Jumpflex® accessories are designed to fit specific trampoline models and sizes, so it’s important to select the option that matches your trampoline.

On our website, many accessory product pages include a model selection option. Simply choose your trampoline model and size, and the page will show the compatible accessory for your trampoline.

How to Make Sure You Select the Right Accessory

To ensure the best fit, we recommend:

• Confirming your trampoline model and size
• Referring to your original order number (if available)
• Using the model selection options on each accessory page

These steps help ensure the accessory is fully compatible with your Jumpflex® trampoline.

Not Sure Which Model You Have?

If you're unsure which trampoline model you own, our team is happy to help.

Simply email hello@jumpflex.com.au and include:

• Your order number (if you have it)

Our team can then confirm your trampoline model and guide you to the correct accessories to ensure a perfect fit.

Maximum weight rating

The JUMPSLIDE™ has a maximum weight limit of 66 kg (145 lb).

This rating is the recommended maximum user weight for safe use of the slide attachment.

Recommended age range

The JUMPSLIDE™ is designed for younger children and is generally recommended for ages:

• 1 to 7 years old

The size and height of the slide are intended for smaller jumpers, making it best suited for younger users.

Important safety note

Always use the JUMPSLIDE™ according to the recommended age and weight limits.

Exceeding the limits may increase the risk of injury or damage to the slide or trampoline.

Helps reduce leaves, but not a full cover

Yes — the SmartShade™ will help keep some leaves and debris off your trampoline, but it will not stop everything.

The SmartShade™ is designed primarily as a sun shade, not a full weather cover, so smaller leaves and debris can still get through the fabric.

What the SmartShade™ is designed for

The SmartShade™ is best used to:

• Provide shade and UV protection
• Help keep the trampoline cooler on sunny days
• Reduce some light debris falling onto the mat
• Make jumping more comfortable in hot weather

The material is designed to allow airflow and water drainage, which is why it does not fully block leaves or dirt.

Best suited for younger jumpers

The SmartShade™ is designed primarily for younger jumpers and is generally recommended for children up to around 8 years old.

Because the shade sits at a fixed height above the trampoline, it works best for younger children who are less likely to jump high enough to reach it during normal play.

Why it works well for younger children

The SmartShade™ helps create a more comfortable jumping environment by:

• Providing UV protection
• Keeping the trampoline cooler in sunny weather
• Adding shade for longer outdoor play sessions

This makes it a great accessory for younger kids who spend extended time on the trampoline.

When to remove the SmartShade™

As children get older and begin jumping higher, some families choose to remove the SmartShade™ to allow for more vertical jumping space.

For best performance and safety, the shade should only be used as intended and removed if it interferes with normal trampoline use.

We recommend taking the SMARTSHADE™ down during snow, frost, or freezing weather.

Heavy snow or ice buildup can put excess weight and strain on the fabric and frame, which may lead to damage over time.

For best longevity:

• Remove the SmartShade™ before snowfall or freezing temperatures
• Store it in a dry place during winter conditions
• Reinstall it when weather improves